Return stolen by company
I had a mixer returned to them in April. Still chasing getting it back almost 3 months later. No replies can’t get through to customer service etc on phone and no email replies. They have basically stolen the mixer on me.
4.5
Excellent
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
PMT Online is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great Service
Big thank you to the amazing service offered at the Newcastle branch, especially from Nick. Helped me loads with my A-level project which I am doing about guitars.
I didnt receive my order
I ordered an electric guitar on 28.05.25. It was supposed to be delivered on 30.05.25 but it was not. When I contacted the company, they told me that they would ship it again, it's been almost a month but I still haven't received my order. I will complain to #citizensadvice.org.uk, I want my money back. Don't order from here, they don't care.
Really helpful, great response times.
I emailed about an electronic drum kit I was thinking of buying, I got emailed back by a really helpful guy, Jacob. I got the drum kit and it’s an amazing investment. I absolutely love it.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.pmtonline.co.uk
All reviews
1,000 total • Write a review
Showing 971 - 980 of 996 reviews
Hc
DPD’s ‘Next Day Delivery’ has messed up…
DPD’s ‘Next Day Delivery’ has messed up again. Great for a present for my teenager on Christmas Eve. Thanks a lot. You’re a great shop, but get a better delivery service, please!
Date of experience: December 24, 2024
BJ
Perfect
The price was great and delivery was exactly as stated.
Date of experience: December 24, 2024
AO
extremely friendly and helpful
extremely friendly and helpful
Date of experience: December 24, 2024
DF
Service
Bass guitar delivered on time, the amp had a slight delay as it was coming from a 3rd party supplier which PMT called me to let me know. Overall very good buying experience
Date of experience: December 24, 2024
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