Review summary

PMT Online is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

ER
Return stolen by company

I had a mixer returned to them in April. Still chasing getting it back almost 3 months later. No replies can’t get through to customer service etc on phone and no email replies. They have basically stolen the mixer on me.

Great Service

Big thank you to the amazing service offered at the Newcastle branch, especially from Nick. Helped me loads with my A-level project which I am doing about guitars.

SU
I didnt receive my order

I ordered an electric guitar on 28.05.25. It was supposed to be delivered on 30.05.25 but it was not. When I contacted the company, they told me that they would ship it again, it's been almost a month but I still haven't received my order. I will complain to #citizensadvice.org.uk, I want my money back. Don't order from here, they don't care.

Really helpful, great response times.

I emailed about an electronic drum kit I was thinking of buying, I got emailed back by a really helpful guy, Jacob. I got the drum kit and it’s an amazing investment. I absolutely love it.

Company details

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All reviews

1,000 total β€’ Write a review

Showing 981 - 990 of 996 reviews
TN
5 out of 5 stars

Easy to use web-site

Easy to use web-site

Date of experience: December 24, 2024

MT
5 out of 5 stars

Order system worked a treat

Order system worked a treat

Date of experience: December 23, 2024

KM
5 out of 5 stars

My experience is very good

My experience is very good, and very easy fly on the site. Thanks very much for this way it is very clear find the products and I am very satisfied.

Date of experience: December 23, 2024

S
5 out of 5 stars

Trustworthy company that actually have…

Trustworthy company that actually have products in stock when they sell them as "in stock" unlike many other music shops.

Date of experience: December 23, 2024

S
5 out of 5 stars

Very straightforward to use

Very straightforward to use

Date of experience: December 23, 2024

JD
5 out of 5 stars

Black Friday deals

Black Friday deal was a good amount from something I already wanted to buy.

Date of experience: December 22, 2024

AW
1 out of 5 stars

I haven't received it yet

I haven't received it yet. Parcel Force did not leave a card so I don't know what to do to get this present for my grandson's Xmas present.

Date of experience: December 22, 2024

nw
5 out of 5 stars

Easy site to understand

Easy site to understand. Rang local shop and the chap who answered helpful and friendly.

Date of experience: December 22, 2024

T
5 out of 5 stars

Great customer service at PMT Romford

Great customer service at PMT Romford. Folding keyboard is a Christmas gift for uni student, which as a pianist, she will appreciate, whilst studying away.

Date of experience: December 22, 2024

MK
5 out of 5 stars

Good product at good price

Good product at good price, very quick delivery in good condition. No issues

Date of experience: December 22, 2024

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