Return stolen by company
I had a mixer returned to them in April. Still chasing getting it back almost 3 months later. No replies can’t get through to customer service etc on phone and no email replies. They have basically stolen the mixer on me.
4.5
Excellent
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
PMT Online is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great Service
Big thank you to the amazing service offered at the Newcastle branch, especially from Nick. Helped me loads with my A-level project which I am doing about guitars.
I didnt receive my order
I ordered an electric guitar on 28.05.25. It was supposed to be delivered on 30.05.25 but it was not. When I contacted the company, they told me that they would ship it again, it's been almost a month but I still haven't received my order. I will complain to #citizensadvice.org.uk, I want my money back. Don't order from here, they don't care.
Really helpful, great response times.
I emailed about an electronic drum kit I was thinking of buying, I got emailed back by a really helpful guy, Jacob. I got the drum kit and it’s an amazing investment. I absolutely love it.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.pmtonline.co.uk
All reviews
1,000 total • Write a review
Showing 861 - 870 of 996 reviews
MB
Fast delivery kept up to date with…
Fast delivery kept up to date with emails.
Date of experience: January 6, 2025
NH
3 Star due to PMT order cancellation
3 Star due to PMT order cancellation, instant refund given though and good communications. Would still recommend.
Date of experience: January 6, 2025
P
Phil
US
Ordered a Boss RV5 from PMT and went…
Ordered a Boss RV5 from PMT and went into collect. All good. The website said get £10 off your next purchase. I had just spent £145, and I would have to make another purchase that day to get the deal. Wouldn’t let me spend it as a voucher at a later date. Nah!! I’ll go back to my usual supplier thanks.
Date of experience: January 6, 2025
AB
Hi ive used your service
Hi ive used your service, could I just say the website is very slow and laggy, at least it was for me.
Date of experience: January 5, 2025
RT
Completed purchase of studio software
Completed purchase of studio software ! Thought it would be a download with licence, but had to give shipping details ! Tried customer service with no joy ! I understand it’s Sunday but in answer to my question it has no idea ?
Date of experience: January 5, 2025
JP
Not yet received- 3 days late so far
Not yet received- 3 days late so far. Not happy .
Date of experience: January 4, 2025
DE
Customer Service person was really…
Customer Service person was really helpful. He helped order an item that wasn't in stock and found one item in a spares box.
Date of experience: January 4, 2025
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