Return stolen by company
I had a mixer returned to them in April. Still chasing getting it back almost 3 months later. No replies canβt get through to customer service etc on phone and no email replies. They have basically stolen the mixer on me.
4.5
Excellent
1,000 reviews
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Review summary
PMT Online is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great Service
Big thank you to the amazing service offered at the Newcastle branch, especially from Nick. Helped me loads with my A-level project which I am doing about guitars.
I didnt receive my order
I ordered an electric guitar on 28.05.25. It was supposed to be delivered on 30.05.25 but it was not. When I contacted the company, they told me that they would ship it again, it's been almost a month but I still haven't received my order. I will complain to #citizensadvice.org.uk, I want my money back. Don't order from here, they don't care.
Really helpful, great response times.
I emailed about an electronic drum kit I was thinking of buying, I got emailed back by a really helpful guy, Jacob. I got the drum kit and itβs an amazing investment. I absolutely love it.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.pmtonline.co.uk
All reviews
1,000 total β’ Write a review
Showing 141 - 150 of 996 reviews
BS
Ideal product at great price!
Ideal product at great price!
Date of experience: May 10, 2025
AT
Me and my brother in law rang the storeβ¦
Me and my brother in law rang the store in Bristol as we were not sure on something about a drum kit I bought so we rang up as we didn't know what delivery date would be. The person on the phone re assured us it will arrive within two more weeks. Very polite as well.
Date of experience: May 10, 2025
BC
Product never arrived
Product never arrived, unable to track parcel
Date of experience: May 10, 2025
SW
Good price and prompt delivery
Good price and prompt delivery
Date of experience: May 9, 2025
RA
You stocked the piece of percussion Iβ¦
You stocked the piece of percussion I was after and the process of buying it went smoothly. Many thanks
Date of experience: May 9, 2025
RE
The guitar product delivered exhibitsβ¦
The guitar product delivered exhibits exceptional quality. I intend to engage your services in the future.
Date of experience: May 9, 2025
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