Return stolen by company
I had a mixer returned to them in April. Still chasing getting it back almost 3 months later. No replies canβt get through to customer service etc on phone and no email replies. They have basically stolen the mixer on me.
4.5
Excellent
1,000 reviews
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π¬Hasn't replied to negative reviews
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Review summary
PMT Online is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great Service
Big thank you to the amazing service offered at the Newcastle branch, especially from Nick. Helped me loads with my A-level project which I am doing about guitars.
I didnt receive my order
I ordered an electric guitar on 28.05.25. It was supposed to be delivered on 30.05.25 but it was not. When I contacted the company, they told me that they would ship it again, it's been almost a month but I still haven't received my order. I will complain to #citizensadvice.org.uk, I want my money back. Don't order from here, they don't care.
Really helpful, great response times.
I emailed about an electronic drum kit I was thinking of buying, I got emailed back by a really helpful guy, Jacob. I got the drum kit and itβs an amazing investment. I absolutely love it.
Company details
Information provided by various external sources
No description available yet.
Contact info
π
Website
www.pmtonline.co.uk
All reviews
1,000 total β’ Write a review
Showing 151 - 160 of 996 reviews
MW
Excellent customer service and helpfulβ¦
Excellent customer service and helpful staff. Competitive prices too. Really good contact from the staff regarding order and delivery updates. Couldnβt have been more helpful.
Date of experience: May 8, 2025
Df
Excellent service
Excellent service First class delivery Thank you David
Date of experience: May 8, 2025
E
Good experience
The item was well packaged and arrived in perfect condition. Very happy.
Date of experience: May 8, 2025
NJ
Kirk Hammett signature Jazz picks
I usually use the Leeds PMT but decided to order on line as it was only picks. Quick delivery well packaged. βββββ
Date of experience: May 8, 2025
TS
Went to PMT in Cardiff today amazingβ¦
Went to PMT in Cardiff today amazing shop I spoke to Steve today he persuaded me to keep my guitar that I was going to sell and he also fixed it a little and gave me the confidence to keep becoming the best musician I can be.
Date of experience: May 7, 2025
LG
The ordering process was quick and easyβ¦
The ordering process was quick and easy and the product itself is just beautiful!
Date of experience: May 7, 2025
JM
Good online business
Nice & easy too find what you want & too order aswell π π
Date of experience: May 7, 2025
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