Return stolen by company
I had a mixer returned to them in April. Still chasing getting it back almost 3 months later. No replies canβt get through to customer service etc on phone and no email replies. They have basically stolen the mixer on me.
4.5
Excellent
1,000 reviews
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Review summary
PMT Online is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great Service
Big thank you to the amazing service offered at the Newcastle branch, especially from Nick. Helped me loads with my A-level project which I am doing about guitars.
I didnt receive my order
I ordered an electric guitar on 28.05.25. It was supposed to be delivered on 30.05.25 but it was not. When I contacted the company, they told me that they would ship it again, it's been almost a month but I still haven't received my order. I will complain to #citizensadvice.org.uk, I want my money back. Don't order from here, they don't care.
Really helpful, great response times.
I emailed about an electronic drum kit I was thinking of buying, I got emailed back by a really helpful guy, Jacob. I got the drum kit and itβs an amazing investment. I absolutely love it.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.pmtonline.co.uk
All reviews
1,000 total β’ Write a review
Showing 131 - 140 of 996 reviews
ME
Mrs Edwards
US
Notification of delivery and I was notβ¦
Notification of delivery and I was not in either occasion when delivery was attempted. Now have a long journey to collect item. Not very helpful at all.
Date of experience: May 12, 2025
SB
Yamaha FSTAβ¦
The guitar is fantastic and arrived promptly. I wish the action was lower but not a big deal and in fairness, itβs normal for a new guitar. Very satisfied with the guitar and the price.
Date of experience: May 12, 2025
TA
Great service. Great products Fantastic service.
Fantastic service as usual. Everyone I dealt with were very friendly and knowledgeable.
Date of experience: May 12, 2025
MT
The product I purchased arrived wellβ¦
The product I purchased arrived well packaged and quicker than I expected
Date of experience: May 11, 2025
CC
Great service prompt dispatch at aβ¦
Great service prompt dispatch at a great price
Date of experience: May 11, 2025
A
Andy
US
Really fantastic service
Really fantastic service! On Saturday I wanted to get a flight case for a session on Monday. My local store (Birmingham) did not have one there but said Manchester had one and they could get it to me on a Sunday delivery....and they did! I've just recieved it. Hugh was the person in Birmingham who sorted this out. He was brilliant and I am so thankful and very impressed.
Date of experience: May 11, 2025
ja
Simple and easy to navigate and to makeβ¦
Simple and easy to navigate and to make transactions on the website , my order came a little bit quicker than predicted which was a day before the expected delivery date , the package was well packed for the safety of the product , it was also delivered by safety and care by the parcel company which Iβve had an excellent experience in receiving my product
Date of experience: May 11, 2025
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