Return stolen by company
I had a mixer returned to them in April. Still chasing getting it back almost 3 months later. No replies canβt get through to customer service etc on phone and no email replies. They have basically stolen the mixer on me.
4.5
Excellent
1,000 reviews
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Review summary
PMT Online is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great Service
Big thank you to the amazing service offered at the Newcastle branch, especially from Nick. Helped me loads with my A-level project which I am doing about guitars.
I didnt receive my order
I ordered an electric guitar on 28.05.25. It was supposed to be delivered on 30.05.25 but it was not. When I contacted the company, they told me that they would ship it again, it's been almost a month but I still haven't received my order. I will complain to #citizensadvice.org.uk, I want my money back. Don't order from here, they don't care.
Really helpful, great response times.
I emailed about an electronic drum kit I was thinking of buying, I got emailed back by a really helpful guy, Jacob. I got the drum kit and itβs an amazing investment. I absolutely love it.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.pmtonline.co.uk
All reviews
1,000 total β’ Write a review
Showing 121 - 130 of 996 reviews
JM
FuelTank T-REX - PMT was very quick in sorting my issue
PMT was very quick in sorting my issue. I purchased a Fuel Tank T-REX, However, I found out that the 9v outputs weren't isolated to each other. Unfortunately, the description of the product in their website doesn't mention this. Then, I canceled the purchase, and I asked the refund. They reacted very quickly by giving me the refund the day after and canceling the order for me. Good experience and good timing.
Date of experience: May 16, 2025
KA
Excellent comms and item
Excellent comms, kept informed of despatch and item delivered swiftly and safely. Love my new (to me) Aria TA40
Date of experience: May 15, 2025
KB
My trusted go to for all musicβ¦
My trusted go to for all music PA/equipment needs. Excellent service always
Date of experience: May 13, 2025
DM
Great Company
Great company to deal with, very helpful great products.
Date of experience: May 13, 2025
F
Frank
US
Buy from PMT and you wonβt be disappointed.
I have visited the PMT store in Oxford and found the staff and store to be excellent and also ordered a ukulele case which had to be returned because of size issues and that was a great experience. I had no hesitation in buying online from the company and it was a seamless transaction. Thank you.
Date of experience: May 13, 2025
DS
Fast and easy to order online for clickβ¦
Fast and easy to order online for click and collect at my nearest store
Date of experience: May 13, 2025
CE
Very suspect delivery service
I was told that the delivery day was Thursday so I waited for it all day. It arrived on Friday morning whilst I was at work and my security camera caught the delivery driver drop the package from his shoulder into the floor onto one edge of the parcel!!! He then left the package behind my bins with it sticking quite a way out, with it on view from the road. Luckily Iβm at the end of a cul-de-sac and the keyboard is un damaged. I certainly wonβt be buying anything from you unless I can pick it up from the store. Parcelfarce suck ass dude!
Date of experience: May 12, 2025
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