Return stolen by company
I had a mixer returned to them in April. Still chasing getting it back almost 3 months later. No replies canβt get through to customer service etc on phone and no email replies. They have basically stolen the mixer on me.
4.5
Excellent
1,000 reviews
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Review summary
PMT Online is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great Service
Big thank you to the amazing service offered at the Newcastle branch, especially from Nick. Helped me loads with my A-level project which I am doing about guitars.
I didnt receive my order
I ordered an electric guitar on 28.05.25. It was supposed to be delivered on 30.05.25 but it was not. When I contacted the company, they told me that they would ship it again, it's been almost a month but I still haven't received my order. I will complain to #citizensadvice.org.uk, I want my money back. Don't order from here, they don't care.
Really helpful, great response times.
I emailed about an electronic drum kit I was thinking of buying, I got emailed back by a really helpful guy, Jacob. I got the drum kit and itβs an amazing investment. I absolutely love it.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.pmtonline.co.uk
All reviews
1,000 total β’ Write a review
Showing 111 - 120 of 996 reviews
EB
Purchase of Faith Guitar
I have purchased from PMT several times and have always been happy with their service. This particular time was especially good as the guitar I wanted had been reduced from the last time I looked and this prevented me buying the same product from another retailer. The guitar also came very quickly and was exactly as described.
Date of experience: May 17, 2025
SM
Very easy and straightforward methodβ¦
Very easy and straightforward method for buying an instrument
Date of experience: May 17, 2025
AB
Quick service satisfactory product
Quick service satisfactory product
Date of experience: May 16, 2025
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