Return stolen by company
I had a mixer returned to them in April. Still chasing getting it back almost 3 months later. No replies canβt get through to customer service etc on phone and no email replies. They have basically stolen the mixer on me.
4.5
Excellent
1,000 reviews
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Review summary
PMT Online is exceptionally well-rated by customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Great Service
Big thank you to the amazing service offered at the Newcastle branch, especially from Nick. Helped me loads with my A-level project which I am doing about guitars.
I didnt receive my order
I ordered an electric guitar on 28.05.25. It was supposed to be delivered on 30.05.25 but it was not. When I contacted the company, they told me that they would ship it again, it's been almost a month but I still haven't received my order. I will complain to #citizensadvice.org.uk, I want my money back. Don't order from here, they don't care.
Really helpful, great response times.
I emailed about an electronic drum kit I was thinking of buying, I got emailed back by a really helpful guy, Jacob. I got the drum kit and itβs an amazing investment. I absolutely love it.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.pmtonline.co.uk
All reviews
1,000 total β’ Write a review
Showing 91 - 100 of 996 reviews
AH
It was quick and easy to use with lotsβ¦
It was quick and easy to use with lots of payment options
Date of experience: May 23, 2025
J
Jim
US
Excellent, professional service
Bought a Roland FR1X accordion from the Newcastle store - first dealt with Lewis who was great, even went off to get me the serial number so I could work out exactly how old it was. Had a couple of hours think, then spoke to Gaz, who was also great, and clinched the deal. Both were knowledgable, friendly and decent - no pressure applied - and the accordion arrived quickly afterwards, very well packed indeed, and exactly as described. I will definitely use them again and thoroughly recommended.
Date of experience: May 23, 2025
LH
Well impressed with everything
Well impressed with everything Well setup Checked Thank you
Date of experience: May 22, 2025
KG
Super easy and great guitar!
Super easy and great guitar!
Date of experience: May 22, 2025
MH
Great service.
Good price for the guitar, delivered on time and well packaged.
Date of experience: May 22, 2025
cO
On time delivery good product and price
On time delivery good product and price
Date of experience: May 22, 2025
H
Excellent Customer Service
Very easy ordering with prompt email confirmation The team were very helpful when I need to change delivery date
Date of experience: May 21, 2025
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