My experience with PLS solicitors has…
My experience with PLS solicitors has been great. The whole process was so easy with them. I would definitely recommend PLS solicitors for conveyancing. Thank you
4.4
Great
1,000 reviews
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Review summary
PLS Solicitors receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Great experience
Alex Spragg and team have been super helpful throughout the whole process; friendly and kind with their advice, clear with communication, and everything has felt incredibly easy and straight forward. I couldn’t be more appreciative of their support throughout!
Good service from PLS
Good service from Sophie W’s team at PLS. Great portal for customers, team very friendly and quick to respond when contacted. Great communication on the transfer day. Highly recommended!
Happy to help always
Ready to go above and beyond
Company details
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Website
www.pls-solicitors.co.uk
All reviews
1,000 total • Write a review
Showing 811 - 820 of 996 reviews
sh
Avoid at all costs, totally incompetent & dishonest
Unfortunately they are acting on behalf of our buyer and just simply won't respond to either our solicitor, or the buyer, despite being told the whole deal will collapse in a weeks time. The case has been passed around so many of their solicitors the buyer cannot actually find out who, or get a response from, whoever is supposed to be dealing with the case. The buyer is given a different excuse whenever he phones and dated emails prove they are just either totally incompetent, or worse lying. We have days left before the sale collapses and they are still not responding. So bad, it's actually confusing.
Date of experience: February 19, 2024
JM
Shahrukh was great
Shahrukh was super responsive, attentive and helpful to explain anything I was unsure of. He enabled the process to be plain sailing throughout!
Date of experience: February 19, 2024
AS
Abbie S
US
Change of deeds and titles
PLS Solicitors were recommended to me through L&C mortgage brokers, they have been extremely helpful and they were reasonable priced. Simran in the re-mortgage team was very efficient and always got back to me promptly. Thank you for your help!
Date of experience: February 15, 2024
C
Cheryl
US
PLS are an outstanding Solicitor Firm…
PLS are an outstanding Solicitor Firm for Sale or Purchasing a property. I can’t recommend enough. Once again thank you to Caroline at the Altrincham Branch for all the hard work, dedication and commitment. We are delighted with the consistent approach you have maintained throughout, the professionalism whilst reassuring me at the same time and they communication was exceptional. Not an easy process for a large chain and to tie in a purchase that was 6 weeks behind the Sale was outstanding. Thank you to a great team.
Date of experience: February 15, 2024
ST
Effective communication
Effective communication On time review and response. Customer service efficient etc
Date of experience: February 14, 2024
NH
Thank you very much for your remortgage brilliant…
Thank you very much for your brilliant work ,fast and smoothly work has been completed.speciall shanks to Saheb and peter. I will go through pls again Many thanks again again👍
Date of experience: February 12, 2024
LK
Lou Keep
US
Avoid at all costs.
So many mistakes were made throughout the process, to then be ignored when I raised them was extremely stressful. Mistakes such as listing a property as "freehold" rather than "leasehold" and using the incorrect title deed number - it took hours of my time to proofread every single document they sent for fear of further mistakes. It took even longer to get the mistakes changed. My emails were routinely ignored to then be told they were having IT issues. When I got through to the out-of-hours phone line, it I was told "there is not much we can do as we're out of hours - phone back on Monday morning at 9am". When I did get through, some members of the team could be quite rude, the customer is made to feel like an inconvenience despite their errors. I genuinely thought the sale would fall through due to the mistakes and it was so, so stressful.
Date of experience: February 11, 2024
M
MICHELLE
US
Great personal service
Recent purchase of a house has proceeded very smoothly thanks to Peter, Billly and Hannah who have all been very helpful, efficient and responsive. Five stars for personal service as it should be. Can’t say I think that much of the online portal which could be better organised into being able to locate the really important documents versus general information. Would give the portal a lower score but the team were always so good at responding by email or phone that the service was still excellent.
Date of experience: February 9, 2024
H
Hayden
US
Excellent solicitors
I recently worked with Rhianne for my first house purchase and was overall very impressed with their service. The communication was excellent - they were always prompt to respond to my emails and calls and kept me well-informed throughout the process. This made a big difference, especially as a first-time buyer navigating unfamiliar territory. My only point of feedback would be on the online portal. While I found the videos on the website helpful, the user interface of the portal itself could be improved. It wasn't always intuitive to find the information I needed, and I think this could be a challenge for first-time buyers who might be feeling overwhelmed.
Date of experience: February 7, 2024
DH
Whilst I struggled with the online app…
Whilst I struggled with the online app at the beginning of the process Matthew was great at supporting and dealing with us via email and phone. The whole process was much quicker than I had expected. This is the first time we have sold and purchased and Matthew reduced the stress and helped us exchange smoothly thank you
Date of experience: February 6, 2024
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