My experience with PLS solicitors has…
My experience with PLS solicitors has been great. The whole process was so easy with them. I would definitely recommend PLS solicitors for conveyancing. Thank you
4.4
Great
1,000 reviews
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Review summary
PLS Solicitors receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Great experience
Alex Spragg and team have been super helpful throughout the whole process; friendly and kind with their advice, clear with communication, and everything has felt incredibly easy and straight forward. I couldn’t be more appreciative of their support throughout!
Good service from PLS
Good service from Sophie W’s team at PLS. Great portal for customers, team very friendly and quick to respond when contacted. Great communication on the transfer day. Highly recommended!
Happy to help always
Ready to go above and beyond
Company details
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Contact info
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Website
www.pls-solicitors.co.uk
All reviews
1,000 total • Write a review
Showing 701 - 710 of 996 reviews
PC
Professional
Professional, friendly, helpful, responsible and supportive. Happy to work with them for my conveyancing services.
Date of experience: May 24, 2024
Mc
Post completion
Post completion Thanks to Georgia for swift response when dealing with requests from land registry, very helpful on phone and an extremely quick response via email to confirm the required documents had been sent the same day.
Date of experience: May 23, 2024
AS
An incredibly slow and painful process
An incredibly slow and painful process. They do not reply to emails, I have to call and wait on hold every time I want to move things on. Their portal is like a throwback to 2005, entirely unituative and unprofessional. Update: One day before exchange, I was informed that they had not completed the required anti-money laundering checks despite having had the paperwork for several months. They also had not sent through all the paperwork that required signing. They then had the gall to tell the buyer's agent that the delay was all down to me!
Date of experience: May 22, 2024
KY
I would recommend PLS solicitors.
I would recommend PLS solicitors. The app was fairly good to keep you updated early on ， a little redundant when dealing with email made more sense. It wasn’t the quickest process overall, but largely out of PLS’ control as we had a third party involved.
Date of experience: May 22, 2024
M
Marcus
US
Good conveyancer
Used PLS for our house sale. Seems like a very well-run operation. We were assigned a single contact who we communicated with throughout the process. Thanks to our case handler Sean Hibbert for his help, replying quickly to any of our queries etc. Everything went smoothly and our case progressed at a good speed. Also, the price seems pretty good. Overall, 5* experience with PLS Solicitors and Sean Hibbert.
Date of experience: May 21, 2024
CL
**Grateful for PLS and Craig's…
**Grateful for PLS and Craig's Expertise** We’d like to say thank you to PLS for helping us buy our forever home. We’re extremely grateful to have had Craig liaise with us throughout and found the experience simple yet thorough. Craig and the team at PLS worked quickly and efficiently to raise queries and complete the sale. Craig was easy to contact and had great knowledge and expertise.
Date of experience: May 20, 2024
NS
N Singh
US
Shahrukh Jameel
Shahrukh Jameel handled my case to purchase a property. He has provided excellent service, always fast at responding back to emails and calls. Very professional service throughout and ensured a smooth process from start to finish. Highly Recommend!
Date of experience: May 20, 2024
JE
Jon E
US
Shahrukh did a great job, would recommend
I would recommend PLS solicitors. The app was fairly good to keep you updated early on but later on became a little redundant when dealing with email made more sense. It wasn’t the quickest process overall, but largely out of PLS’ control as we had a third party involved. I would definitely recommend Shahrukh. It’s unusual to have a solicitor who actually responds really quickly! So you actually knew what was going on. Thanks for all the help!
Date of experience: May 20, 2024
L
LG
US
Terrible- DO NOT USE
Terrible- DO NOT USE. It took weeks for them to call me back. I kept getting told they would ring at specific times and they did not. I was transferred to multiple departments and nobody has any idea about my case and who I should be speaking to. There is no system to speak to the management team directly- only via call back. However, they don't call back when asked. Due to these issues I have provided with a manager to oversee the work on the solicitor. I was told they would oversee all exchanges and be copied into all emails. This manager then left the company and I was not informed (again!!). I was provided with a contract with multiple missing documents. I had to tell them what was missing (I am first time buyer and have very minimal understanding of contracts etc). I was given a hundred pounds of my bill for 'good will'. Months of unnecessary stress and delays. DO NOT USE
Date of experience: May 20, 2024
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