Albert Sorensen-Pound

May 22, 2024

An incredibly slow and painful process

An incredibly slow and painful process. They do not reply to emails, I have to call and wait on hold every time I want to move things on. Their portal is like a throwback to 2005, entirely unituative and unprofessional. Update: One day before exchange, I was informed that they had not completed the required anti-money laundering checks despite having had the paperwork for several months. They also had not sent through all the paperwork that required signing. They then had the gall to tell the buyer's agent that the delay was all down to me!