My experience with PLS solicitors has…
My experience with PLS solicitors has been great. The whole process was so easy with them. I would definitely recommend PLS solicitors for conveyancing. Thank you
4.4
Great
1,000 reviews
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Review summary
PLS Solicitors receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Great experience
Alex Spragg and team have been super helpful throughout the whole process; friendly and kind with their advice, clear with communication, and everything has felt incredibly easy and straight forward. I couldn’t be more appreciative of their support throughout!
Good service from PLS
Good service from Sophie W’s team at PLS. Great portal for customers, team very friendly and quick to respond when contacted. Great communication on the transfer day. Highly recommended!
Happy to help always
Ready to go above and beyond
Company details
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Website
www.pls-solicitors.co.uk
All reviews
1,000 total • Write a review
Showing 711 - 720 of 996 reviews
L
Lola
US
Got the job done quick
I recently used PLS to purchase a leasehold flat and was assigned Alex Spragg. They managed to get the transaction completed in six weeks. I found the app really useful in terms of tracking progress and reading reports and correspondence. Whilst my case handlers were not the most proactive in terms of communication (I had to call them for updates), when I did call/email I got a response to my query very quickly. I would use them again if I needed to.
Date of experience: May 20, 2024
WF
Sam Burton and his team have been…
Sam Burton and his team have been absolutely fantastic, never failed to answer my emails or phone calls if I had any questions or doubts, it's been a pleasure to work with PLS, I'd recommend them everytime, Thank you all.
Date of experience: May 17, 2024
JS
Awful
Awful. The biggest set of dossers you've ever come across. Used these to purchase a property and it took an eternity. You won't receive any updates and when you want one you can't speak to your solicitor, you have to talk to 1 of their 57 assistants who give you the same response "it's on your file and we're looking into it". They will also forget to do things that you ask which will cost you money down the line. The app is terrible and not user friendly at all. Documents are a mess, duplicated, confusing and you won't get notifications. Avoid at all costs unless you want a very slow and painful purchase.
Date of experience: May 16, 2024
SR
5/5*
I would like to thank everyone that dealt with us during the purchase of our house, especially to Sean for making everything so smooth and efficient as this was our first purchase of a house we couldn't of asked for better solicitors Would highly recommend
Date of experience: May 16, 2024
GE
The Amazing Kerri thank you
Wonderful experience with Kerri Threfell. We sold our first ever home after 40 wonderful years and purchased our forever bungalow. We had no idea how any of the legals worked Kerri was so patient with us and guided us. Thank you so much 10 out of 10 service.
Date of experience: May 15, 2024
BP
Used PLS for a remortgage (selected by…
Used PLS for a remortgage (selected by broker). They mistakenly requested ~£3k additional funds from mortgage provider leaving me in more debt than previous. Weren’t able to explain/clarify. They quoted different numbers on various statements throughout the process. Won’t use again
Date of experience: May 15, 2024
C
Customer
US
Friendly and efficient
It is about 40 years since we last sold a property and inevitably the communication process has changed from the face-to-face service we experienced back then. This was disconcerting, especially as we were given little guidance when trying to sell the property via online auction, which our agent had recommended to us. PLS is also a distance away but chosen because of their relationship with our estate agent which we thought should facilitate the process. Initially we had to chase the conveyancing solicitor handling our case; we later learned that she had left the company and that the work had passed to Matthew Howard. This coincided with the house sale being agreed via the usual manner and not via auction. Matthew has a friendly manner which has eased the stress of a long drawn out process. He has kept us well-informed of progress as it has happened and been able to answer our questions reassuringly. We now look forward to completion of the sale. Thanks Matthew!
Date of experience: May 14, 2024
C
Consumer
US
Effective Services by Methew Howard
Initially, there was a noticeable lack of communication between the sales agents and the solicitor. Despite the sales agreement being reached on February 8th, I had not received any updates until March 10th, prompting me to reach out to the solicitor and the sales agent myself. However, once Matthew Howard took over my case, everything changed for the better. He managed to complete the sale in under three months, demonstrating exceptional professionalism and efficiency throughout the process. I am grateful for Matthew's dedicated handling of my case and will certainly consider using this service again in the future. Thank you, Matthew, for your outstanding work!
Date of experience: May 13, 2024
MR
PLS Manchester 5*****
There are no words to thank all the effort and commitment of Liam Johnson (PLS Manchester) thank you for all the support in our case. We were looking forward to his call to notify us of the completion of all the work. Thank you very much and good luck to you.
Date of experience: May 13, 2024
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