PLS Solicitors
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Pretty Poor Experience
Did not have the best experience with PLS. As a FTB I was unsure on the conveyancing process but throughout the duration I felt communication was poor and was left in the dark on my progress. I brought a new build and often times the developer knew more than me which leads me to think they favored the developers interests more. The online App/Portal was buggy and was frustrating to use to upload and review any documents. Multiple times I emailed various queries and what I needed to do next but either had a late response or no response at all. More could have been done to help resolve my queries and I felt like a deer in headlights in all honesty. It took over a month to start my searches (past my original reservation date expiry), and when I finally received my report it was wrong. It seems they just used a copy and paste template on other plots at the development and never bothered to tailor to my property. This delayed exchanging contracts and as a result I felt very rushed towards the end to exchange and complete in time (Exchanged contracts within a day of the anticipated completion date). The only saving grace is when I finally had enough and started calling to escalate, I had good customer service from Connor (James Hayes Team) who took ownership of the situation and was able to help complete in time. (This is the only reason I gave two stars rather then one) Overall I wouldn't use them again and have learnt getting a good solicitor is key for a House Purchase!