PLS Solicitors
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Appalled
I am writing this review because I am so appalled at the way we have been treated throughout the process of our house purchase in 2022. The purchase has been handled by PLS Solicitors. From day 1, nobody seemed to know what they were doing, nobody could answer questions and professionalism is non existent. Several months ago I asked why we had not received our Land Title Registry and was told the Land Registry office was backlogged 2 years. Our neighbours have all received theirs even though they moved in after us. I emailed again and received a message today that "points had to be dealt with to satisfy the requisition"??? I called to ask about this because I didn't understand what that meant. I was getting somewhat frustrated that she could not explain and she turned it back around to Land registry being the problem. She told me not to shout at her (I was not shouting by any means), just getting frustrated. I was promptly hung up on. This was a cash purchase with no mortgage, there should be no issues. This is not the first time a "representative" has hung up on me from PLS. Never happened to me before in my life so I am appalled. Her name is Lucy. I was in the service business for 30 years and if I had hung up on a client I would have been sacked on the spot. Having to get the builder involved now as nobody will help us at PLS. Save yourself the time, effort and agony by not using this unprofessional company.