Phones 2 Pounds is a UK-based company operating in the electronics technology sector, specializing in the buying and selling of mobile devices. The company provides a platform for customers to trade in their old phones, offering competitive prices and a straightforward process for exchanging devices. This service caters to a wide range of consumers, including individuals looking to upgrade their smartphones or those seeking to declutter their electronic devices. While the website is currently unavailable, Phones 2 Pounds aims to facilitate a seamless transaction experience for users interested in recycling or reselling their mobile technology. The company's focus on sustainability aligns with the growing trend of eco-conscious consumer behavior, making it a relevant choice for customers looking to responsibly manage their electronic waste while receiving financial compensation.
Phones 2 Pounds receives mixed feedback from customers, with a significant number expressing dissatisfaction. While some reviewers appreciate the quick and hassle-free service, noting that the process is easy and the prices competitive, many others report serious issues.
Complaints frequently mention problems with payment delays, lack of communication, and accusations of the company being untrustworthy or even fraudulent. Customers have described their experiences as appalling, with some claiming they never received their funds or that their phones were mishandled. Despite a few positive experiences highlighting stellar customer service and good pricing, the overwhelming sentiment leans towards caution. Overall, potential users are advised to proceed with care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.7 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 4.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Happy customer”
“Following the call within in minutes I got another email with a new offer, this time for the full amount, I accepted...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.7 out of 5 (poor) | 67 out of 100 | 4.0 out of 5 (good) | 2.8 out of 5 (fair) | 2.4 out of 5 (poor) | — | 60 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | 3.5 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 |
Bottom line: Phones 2 Pounds is #5 of 5 on overall rating in this group. On value, DigitalLicense scores higher (4.9 vs 2.8).
60 reviews of Phones 2 Pounds. Filter by what matters to you.
Do not use this company. I sent them an iPhone in perfect condition. They sent a photo of my phone trying to say it was in bad condition when the picture is clearly perfect and they also attached a picture of a completely different device not even the same model which was scratched, trying to say they were both my phone. Complete scammers.
Shocking Company DO NOT USE THEY ARE A SCAM Sent my iPhone 12 Pro Max in perfect condition. Got an email saying it had excessive scratches and reduced my offer from £432 to £250. I questioned this and they increased it slightly. Told them no and to send my phone back. They then asked how much I’d like for it. I said £350 minimum. They increased to £330 I think. I declined and told them to send the phone back. They then increased it to the £350. I asked them to send the phone back. But stupidly accepted the £350. The payment should have come the same day. It did not I emailed and asked why it hadn’t and when would it come. They relied and said there was a system error and would be resolved the next week. 1 week later, no response to my email. No payment no answer on the phone DO NOT USE THIS COMPANY. THEY ARE NOT GENUINE AND HAVE ESSENTIALLY STOLEN MY PHONE. Update - tried calling them. The number returns a message from them saying they are not available and to email.
Really poor. Tried knocking 150 off the price I got offered , their second offer not much better. Asked for the phone back and I’m still waiting been a week since them saying they would send the phone back . DO NOT RISK USING THIS PLACE REALLY POOR . Can’t even get through on the phone now won’t even reply to my emails . ZERO STAR
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Polarized pattern: few middle ratings. 42% of recent reviews are 4–5★ and 57% are 1–2★.
What a joke. Gave a quote of £197 for iphone 11 so sent it off to them in the original box. When they received the phone gave a revised quote of £75 as they said the phone was damaged and had a dead pixel. Was a load of rubbish the phone always had a screen protector and case on it. There is no dead pixel. I promptly asked for the return of the phone. I received it back and to my surprise only sent phone back no sign of the box. So sent an email asking for box return and got a cocky email stating they don't return the boxes and it doesn't effect resale price this was in their terms and conditions, I'm sorry but a phone with a box is worth more. They have effectly stolen the box from me and the phone is now worth less. Please don't use this company. You have been warned.
Still waiting for my money
I sent my phone to these scammers, (the phone was in immaculate condition without any signs of wear and tear, it was like brand new out of the box). Once they received the phone they then sent me picture of what was quite clearly a different device to the one that I had sent them with scratches on it, they then tried to knock the original price down by £100, I have refused and I have reported them to the police and trading standards who have told me that they are currently investigating dozens and dozens of complaints about these scammers, please don't make the same mistake as I did, the positive reviews on here are all fake ones. I hope this review can stop someone else from being ripped off.
The phone was just sent to me refurbished, no marks from my insurance provider. I sent this immediately to the company in safe packaging. When it arrived they said it had scratches and dents to the device - which it didnt when i sent. I sent them proof that it was fine and they increased the price but i still lost £100 for nothing. It also took them a week to pay me, after saying it had been paid.
Sent my IPhone XR to Phones 2 Pounds and they offered me £100.00 which I accepted but it has been a month now and not received any money. Tried to phone and it's an automated message about Covid and how there is no one to take my call and advising you to email but my email's keep bouncing back. Filled in the form on their website for getting in contact also to be taken to a white screen and nothing else. Do not use this company!
AVOID! They've received my iPhone 12, sent me photos of a different phone stating its mine and in poor condition and offered me £100 less! When I contested this they revised the offer to £250 which I accepted. They have never paid me and every time I contact them to ask where my money is I get told there is technical difficulties! Their phone lines are inactive claiming staff are social distancing which is nonsense! I've reported to trading standards and opened a case through resolver, the next step is to drive to their offices. Robbing thieves! AVOID!
Phones2pounds have once again offered half the value of the original on a phone. Its a waste of time trying this route. They offer the highest by a few pounds and then shaft you with half the money once they have the phone. Save your time, use Gumtree or EBay. Does anyone ever get the full payment?
Sent my daughters phone as faulty so couldn’t remove iCloud. They sent us instructions on how to do it remotely which we did and they said it was still locked and asked for my daughters username and password to sort it! On top of that my mum had sent her phone to them. The phone had always been in a case and screen protector but they sent a counter offer saying the phone was badly damaged and sent photos of what must have been a different phone as her phone was spotless and worked as it should. We are awaiting the return of the phones. Also companies house state that the company is called PTOP now and not phones to pounds, even though they trade under that name.
After finding them on a comparison website , they offered £411 for my immaculate Iphone12 pro . I decided to use them , they send a jiffy pack to post the phone immediately, I securely packed the phone so no damage could be done in transit . I received an email 3 days later saying the phone was in “poor” condition , and devalued the phone to £320 . The sent images of a phone that clearly wasn’t mine !! After reading the horrific reviews I decided to accept the low offer for fear of never seeing payment or my phone again . They delayed the payment as long as they could but did eventually receive my payment . I’m guessing my A1 condition handset is already in another person’s possession, I worked out that why they delayed my payment. AVOID , .. read the reviews .. the 5 star ones are laughable , generic , fake reviews .. ( notice the names on the reviews, all “white/English “ ???
I have been waiting a week and have no payment for my phone. The phone lines do not work and no one answers emails!! Scam or extremely bad service or both. I will be reporting
Phones 2 Pounds is a UK-based company operating in the electronics technology sector, specializing in the buying and selling of mobile devices. The company provides a platform for customers to trade in their old phones, offering competitive prices and a straightforward process for exchanging devices. This service caters to a wide range of consumers, including individuals looking to upgrade their smartphones or those seeking to declutter their electronic devices. While the website is currently unavailable, Phones 2 Pounds aims to facilitate a seamless transaction experience for users interested in recycling or reselling their mobile technology. The company's focus on sustainability aligns with the growing trend of eco-conscious consumer behavior, making it a relevant choice for customers looking to responsibly manage their electronic waste while receiving financial compensation.
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