Review summary

Pets at Home is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Good selection of products and always…

Good selection of products and always friendly staff in the Washington store

R
They don’t look after their animals right

Bought a hamster few weeks ago he’s only a few weeks old and he had everything a big cage all the stuff and he’s just died and all they asked for is the receipt. I’m distraught I loved him so much he was the cutest baby ever and now he’s gone and idk what to do ☹️

ER
I think it’s so

I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents

S
Because everything is so well set out…

Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you

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All reviews

999 total • Write a review

Showing 801 - 810 of 995 reviews
AH
4 out of 5 stars

Great attentiveness by staff when…

Great attentiveness by staff when entering the store and very knowledgeable.

Date of experience: July 8, 2025

CC
5 out of 5 stars

Always helpful

Always helpful, friendly and knowledgeable

Date of experience: July 8, 2025

C
5 out of 5 stars

I always have a good experience when…

I always have a good experience when shopping here in-store, and I have been a happy customer for years now. I do wish they carried a wider selection of tropical fish, though and some more interesting ones.

Date of experience: July 8, 2025

m
4 out of 5 stars

sometimes i cant get the food my cats…

sometimes i cant get the food my cats liked

Date of experience: July 8, 2025

HR
5 out of 5 stars

Always friendly, helpful and take time to chat.

Always friendly and helpful

Date of experience: July 8, 2025

MD
5 out of 5 stars

Excellent service with care

Excellent service with care

Date of experience: July 8, 2025

MM
4 out of 5 stars

Staff were so friendly and genuinely…

Staff were so friendly and genuinely helpful. Very happy customer here.

Date of experience: July 8, 2025

s

sk

US

5 out of 5 stars

Order always arrives

Order always arrives

Date of experience: July 8, 2025

GC
5 out of 5 stars

So easy

Ordering process was so straightforward. Advised could not complete on line delivery due to lack of stock. However, guided to my local store and I was able to click and collect. Process was so easy. A really good and intuitive web site.

Date of experience: July 8, 2025

c
5 out of 5 stars

Quick and straightforward

Quick and straightforward

Date of experience: July 8, 2025

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