Review summary

Pets at Home is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Good selection of products and always…

Good selection of products and always friendly staff in the Washington store

R
They don’t look after their animals right

Bought a hamster few weeks ago he’s only a few weeks old and he had everything a big cage all the stuff and he’s just died and all they asked for is the receipt. I’m distraught I loved him so much he was the cutest baby ever and now he’s gone and idk what to do ☹️

ER
I think it’s so

I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents

S
Because everything is so well set out…

Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you

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All reviews

999 total • Write a review

Showing 791 - 800 of 995 reviews
C
4 out of 5 stars

I have not been able to collect my order, but

I ordered on line from Pets at Home previously and it has always been a good experience (hence 5*). On this occasion, I've not been able to collect the order due to business trip in short notice. The last collection day was the day of my return to the country (at midnight).

Date of experience: July 8, 2025

SP
5 out of 5 stars

Happy to help

Yes good and happy to help

Date of experience: July 8, 2025

MW
1 out of 5 stars

Only part of order delivered

Only part of order delivered. Currently bouncing between pets at home and Evri to resolve. Hopefully will be resolved soon. Have purchased previously with no issues

Date of experience: July 8, 2025

LG
5 out of 5 stars

Amazing shop....you could find all that…

Amazing shop....you could find all that your pet need.All staff are very nice and ready to help you!

Date of experience: July 8, 2025

SW
5 out of 5 stars

Fast and efficient service,

Fast and efficient service,

Date of experience: July 8, 2025

EM
5 out of 5 stars

I found the staff very helpful

I found the staff very helpful

Date of experience: July 8, 2025

J
4 out of 5 stars

The staff are always friendly and very…

The staff are always friendly and very helpful. The stores are easy to navigate.

Date of experience: July 8, 2025

TD
5 out of 5 stars

Just perfect

Great experience perfect to order, Perfect delivery. Everything to perfection. No need to change, Perfect already. Well recommended A++++++

Date of experience: July 8, 2025

AT
5 out of 5 stars

Explorer Dog Crate Mat in Slate Grey

Explorer Dog Crate Mat in Slate Grey. I bought this for my dog recently who has some spinal disc problems and was confined to a crate for a while. This is such a comfortable dog mat and my dog actively seeks it out to go and lay on it. I am very impressed with it and so is the dog.

Date of experience: July 8, 2025

Ch
5 out of 5 stars

Like pets at home you can get…

Like pets at home you can get everything you need for your pets under one roof and have fab offers on

Date of experience: July 8, 2025

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