Good selection of products and always…
Good selection of products and always friendly staff in the Washington store
4.6
Excellent
999 reviews
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Review summary
Pets at Home is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
They don’t look after their animals right
Bought a hamster few weeks ago he’s only a few weeks old and he had everything a big cage all the stuff and he’s just died and all they asked for is the receipt. I’m distraught I loved him so much he was the cutest baby ever and now he’s gone and idk what to do ☹️
I think it’s so
I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents
Because everything is so well set out…
Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you
Company details
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Website
www.petsathome.com
All reviews
999 total • Write a review
Showing 761 - 770 of 995 reviews
M
Mark
US
The staff are always super friendly
The staff are always super friendly, very attentive and knowledgeable in my opinion, myself and my little mate Mable love coming in to see everyone, the staff always make a beeline towards Mable who gives them all loads of kisses, there are always lots of great products, toys etc for all sorts of animals and birds to choose from, thanks for being such a fantastic team who also understand my Autism and disabilities
Date of experience: July 9, 2025
kl
Good competitive prices
Good competitive prices. Quick delivery. The stores are excellent with helpful and friendly staff.
Date of experience: July 9, 2025
BC
One stop for all your pet needs
Knowledgeable, helpful and friendly staff, plus a good value for money range of all you need for your pets,
Date of experience: July 9, 2025
YR
Excellent service and staff
Excellent service and staff, always a good place to shop. The staff are friendly and knowledgeable
Date of experience: July 9, 2025
GL
WONDERFUL STORE
Always enjoy a visit to Pets at Home in Merry Hill - a large, clean and well stocked store, with pleasant, helpful and friendly staff. We purchase our cat's "sanitary needs" (Catsan Litter 😊) and his Lick-e-Lix in bulk every 2 months. We've given the review 4 stars - the reason being we cannot get his Vet prescribed food in-store. Kyro is on a strict urinary care diet - he can only have Pro Plan urinary care wet food and Purina urinary care dry food - neither of which are to hand in the store. For two years though we ordered on line, and Pets at Home delivered, via Evri, a regular five-week order which worked very well ... BUT the price of the wet food was high! We were paying £11.97 per box of 10 sachets, and ordering 6 boxes every 5 weeks. Six months ago I found I could get the same Pro Plan wet cat food from Zooplus for £5.97 per box of 10 sachets, and they too had the subscription/order/home delivery facility. The maths speaks for itself - we are saving considerably. So - purely on the fact that the price of the wet cat food is half the price somewhere else, we have given a four-star rating. If Pets at Home DROP the price of Kyro's Pro Plan urinary care wet food, then we'd give 5-stars, AND renew our 5-weekly subscription ordering ... 🐈⬛
Date of experience: July 9, 2025
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