Review summary

Pets at Home is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Good selection of products and always…

Good selection of products and always friendly staff in the Washington store

R
They don’t look after their animals right

Bought a hamster few weeks ago he’s only a few weeks old and he had everything a big cage all the stuff and he’s just died and all they asked for is the receipt. I’m distraught I loved him so much he was the cutest baby ever and now he’s gone and idk what to do ☹️

ER
I think it’s so

I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents

S
Because everything is so well set out…

Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you

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All reviews

999 total • Write a review

Showing 751 - 760 of 995 reviews
T
1 out of 5 stars

Still waiting for an order that I paid…

Still waiting for an order that I paid for

Date of experience: July 9, 2025

TF
4 out of 5 stars

the product that i wanted was just just…

the product that i wanted was just just near the checkout and shop entrance therefore i didn't have to go looking for it

Date of experience: July 9, 2025

J
5 out of 5 stars

Great value and selection of products

Great value and selection of products Store always very welcoming and our boy labradoodle loves visiting

Date of experience: July 9, 2025

L
4 out of 5 stars

Happy enough

Found exactly what I needed for both my rabbits and dog .....just wish the dog biscuits were cheaper........the staff are great.

Date of experience: July 9, 2025

T
4 out of 5 stars

A good visit…

All staff involved were very helpful and assisted in showing me the various harnesses. Nice to have retail assistants smile for a change. Very friendly and knowledgeable

Date of experience: July 9, 2025

Sa
5 out of 5 stars

Good sound advice from helpful staff

Good sound advice from helpful staff (Giltbrook)

Date of experience: July 9, 2025

DS
3 out of 5 stars

Goods could have been better packaged…

Goods could have been better packaged as a couple of dog food trays were leaking

Date of experience: July 9, 2025

BG
5 out of 5 stars

Brilliant service polite staff

Brilliant service polite staff

Date of experience: July 9, 2025

J

JCR

US

5 out of 5 stars

Great staff, well stocked shop and clean throughout.

The staff are always helpful and approach you with a smile on their face. Very knowledgeable when I have needed help. The animals for sale are kept in cages, hutches etc. and very clean as is the whole store. Very well stocked. Love it.

Date of experience: July 9, 2025

CT
5 out of 5 stars

We find the staff always helpful and it…

We find the staff always helpful and it is a pleasure shopping there.

Date of experience: July 9, 2025

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