Penta IT Services Reviews

Repaired my desktop and laptop both... Good service

Direct and personal contact via phone with account manager Steven, and generally also quick response with Penta support via email. Very user friendly and easy to use, as well as possible to link to other accounting systems such as Debitoor.

Quick Service.

happened to check thru web for some good lap top servicing in western suburbs of Mumbai and located Penta - though looks to be a small set up, they have good system for logging your complaints and quickly respond. The experience has been satisfactory and very quick in their service - system oriented approach with reasonable charging to earn loyal customer. \my first experience is satisfactory

Required battery for laptop - clear info given. Quick delivery with bill and warranty. Only try to maintain time of delivery set with customer - else it is a hassle for you as well as customer.

The laptop went for hard disk replace and at that time it had windows 8 running. When I got the laptop back, it didn't had any OS. Now when I try to boot it using a bootable pendrive, it's giving some errors. When I called up the service centre, they are asking for more money which is not acceptable as the services should be end to end. I really didn't like the kind of treatment given to me. Now my laptop is not functioning and I can't even boot it after paying 5200/-. If customer feedback matters to you guys, kindly do something.

We ordered for inspiron 3521 hinge covers. Paid 2000 rupees. But they sent local made hinge covers. which has poor finishing. No proper shape and look also. So that itself it is not suit my laptop. So I requested replacement. They asked me to sent the parts back, me also sent (they denied to pay/return charges for courier). But after that also they didn't replace the spare saying silly reasons like it has scratches. Totally worst experience I faced with penta IT services. Don't trust them.

but little bit expensive

This is going to be a long review, for those who don’t want to read skip to the TL;DR Penta IT Services. If you’re looking to get your laptop repaired from here, kindly avoid them. I had a problem with my XPS L502x. The motherboard had failed and Dell was quoting ₹ 11,000 for a refurbished motherboard. I looked up some laptop repair services and Penta was the first search result that I got. I called them up and explained the issue, the person said that the board was repairable and that the total charge would be around ₹ 2,800. Happy, that my laptop could be repaired, I went to their shop the next day. They are located on the first floor of a chawl near the Andheri East Subway. Their website boasts of getting contracts from many companies, but if you visit their workshop in person you’ll hardly believe it. I had my doubts the moment I entered inside, but shrugged them off since they were willing to repair it for such a low cost. They said that it would take about 2 – 3 days to repair it. Great! Quick service… right? NOPE! After 5 days, I had to personally call up and enquire the status. And when I did, they said that it was not possible to repair the board as the components were unavailable. A complete motherboard replacement would be required and it would cost anywhere between ₹ 10,000 to ₹ 14,000! They assured me that no charge would be taken from me in spite of the receipt clearly stating that ₹ 400 would be standard charge for diagnosis. Great, right? WRONG! I went the next day to pick up my laptop and to my surprise, these guys had cracked the outer plate of the DVD drive! I’d like to mention here that before handing over the laptop to them, it was flawless. Not a single scratch on a 3 year old laptop. And now, my DVD drive plate was cracked and all they could do was offer an apology! They also used a marker on the Keyboard, DVD drive, the touchpad and chalk prints were all over the machine! They didn’t even have the courtesy to erase/clean it before handing it over to the customer. I checked the laptop further for anymore defects before getting out of there. I then went to a different service centre where they dismantled the laptop in front of me. Lo and behold, 2 screws beneath the battery were missing! Great job Penta! I had specifically warned them to be careful as this model has a LOT of screws, and this is what I got. A further diagnosis of the board revealed that whoever had tried to repair the board didn't know his job and had botched up spectacularly. The board was in such a bad condition that NO repair would fix it. Penta’s excuse that the parts were not available was just bullcrap to hide the fact that they butchered my board and couldn't repair it. That’s why they didn't charge me. Oh and they also managed to damage my Keyboard’s backlight LED cable. As if damaging the board wasn't enough! I found Penta through a Google search. Their name comes up as the first result for ‘Laptop Repair Mumbai’ [Not the Google Maps listings] I suspect they pay Google to advertise their names on the front page. TL;DR Version: Avoid Penta if you value your laptop. There’s no guarantee that these guys might nick one of your genuine parts or damage your laptop beyond its existing condition. Don’t let their cheap quotations fool you.

I have used Penta IT Services once before and this was my 2nd time. Overall I am satisfied with the work performed (so far the problem seems to have been solved and hopefully wont recur in the near future). The follow up and status updates need improvement. The company number is often out of network and not reachable. Even the status of repair work was not communicated clearly. This aspect surely needs improvement. Maybe they can have a dedicated person to give updates and a certain time for delivery. The delivery slot is often missed and this results in unnecessary waiting. Also, the engineer puts a small signature on some parts of the laptop. They may use it for their internal purpose but before delivering it to the customer the signatures on the laptop must be removed and the piece returned in the same condition. Apart from the follow up, I am satisfied overall with the repair work done and will use their services again if required.