Pelican Water

Love my Pelican! ! ! Even better-- No more salt ! ! We recommend to everyone

I paid a premium for the new system to be installed and nothing that was committed at the point of sale was honored within the time frame promised. The system wasn't picked up until the installer was on his way to my residence. I was told they would pick it up the day I purchased the system so they could do the necessary prep work. That did not happen. I still don't know if we have soft water or not. No one tested the water at the time of installation. The installer simply said give it a few days and you should notice he difference. I paid the invoice in full like I promised. Matthew A. Gaglione

Works as prescribed. Leaves your hair silky clean and your iskin soft.

Great service and help with problems

When ordering my water system I was not told that my product was on back order. Only after calling support numerous times did I find this out. Still waiting for my system after 2 weeks.

I've been using the whole house water filter + softener combo, for the past 3 weeks, and satisfied with it so far....

The water is hard and the chlorine pump is not working now It is only two and half year old, spend $580 to the repair and still didn’t work Trying to switch to another system

Noticeable pressure drop with no help from Pelican staff to advise on what's "normal". I brought in plumbers who pointed to the filter system but chose to continue to use. The 1st stage (sediment) does a good job, but we now need to bypass the 2nd stage (carbon) and 3rd stage (softener) about every 6 weeks when pressure drop becomes unacceptable. Pelican's documentation suggests the carbon media may be floating to the top and clogging the input/output -- something that could happen upon initial install but shouldn't continue to occur after 3 years. We wait 2-3 days before using the 2nd and 3rd stages ... and then repeat in 6 weeks.

Helpful replacing parts under warranty. Fast shipping. Helpful attitude. A pleasure doing business with this company. Thanks again.

I just installed my Pelican water system and I’m really impressed at how little time it took. I now feel confident that my water is safe again to drink. There are a lot of features but the one I like the best is how easy it will be to change the bulb and sleeve. I signed up for the automatic replacement on the bulb (1 yr. ) and the sleeve (2 yr. ). It takes all of the guess work out replacement time. I highly recommend this product and the price is as good if not better than it’s competitors.

I a man very please with my purchase. Product arrived well packaged. Instructions n online videos were great, so installed myself. Great tasting

Have a problem getting unit to stand straight. Call the customer service and gave me some hints and a video but still having a problem.

price was good, product is currently performing well.

Good service. Felt so good after taking a shower with the filter was put on.

The reverse osmosis filter is compact and easy to install under the sink. The auto ship feature is useful. We get the replacement filters on time when needed.

Very helpful provided all information needed

my husband just install the filter the water feels great no more itchy skin or the dryness, nice product.

We bought the NaturSoft salt-free conditioner and the particle filter to treat our very hard Vermont well water and it works as advertised! I've read that advocates of salt-based softeners object to claims that salt-free systems "soften" water. Well, our system gives us all of the benefits of softened water. Soap lathers better, skin feels hydrated after showers and there are no scale and iron deposits on our toilets and appliances. Plus it has the added benefit of tasting salt-free without a reverse osmosis system. And because the nutritionally beneficial metals remain in the water we don't have to buy spring water any more!

We had several questions after our purchase and called more than once! Each time the tech and sales rep were sooo helpful that we can not thank them enough. They eased our concerns and were patient and helpful!

After five years it was time for me to replace the carbon media in my PC-600. I called Customer Service for assistance. They were friendly and informative, however, that did not prevent me from having an unfavorable experience. First, it costs over $200 for the carbon replacement kit, which is basically a sack of coconut shell carbon plus about $10 worth of plastic parts. The replacement job is tricky, but it is expected to be a DIY. I did try calling two of the plumbers on the recommended list supplied by Pelican, including the company that installed the system, but neither returned my call. Pelican did supply a YouTube link which clearly explains the procedure, so I endeavored to do the job myself. Every step of the way I watched the video, and reviewed the written instructions and it went flawlessly up to the point where I emptied and discarded the old media, poured in new media, and left it soaking for 48 hours. The covering for my tube was made of plastic and it disintegrated when I removed it. I reported this to Customer Service and they informed me that Pelican discontinued using plastic, my five year old system did not guarantee replacement, and I would have to purchase as stainless steel cover from them for $143. So the 48-hour soaking period was extended several days while I waited for the new tube covering. When the covering came, it did not fit over my tube. Customer Service was pleasant and agreed to send me a new tube for no extra cost. I had to wait another week for it to arrive. Then I had to empty the soaked media from the old tube, remove the down tube and place it in the new tank, and carefully pour in the soaked media into the new tank. Now I am in the 72-hour period of not using high flow appliances, such as laundry and dish washer, and my water will be charcoal tinted for about 10 days. This part is normal for everybody. You replace the old carbon and soak the new for 48 hours. For the next 72 hours, you have to bypass the system when you use laundry of dishwasher. For me it took much longer. I have spent $350 and engaged in a month long process, just to complete the media replacement that needs to be done every five years.