AVOID - avoid if you value your sanity
We started the purchase of our flat in December and our solicitors only flagged the variatoon of deed issue with the lease a week before completion. This caused unnecessary stress, delays, and financial cost , all due to their lack of attention and care. No further implications - no cancellations - nothing. Both sides seller and buyer are constantly on it everyday. We had to chase them constantly, call daily, and take time off work from the anxiety this caused. There was no sense of urgency, ownership, or accountability. We pay for a service that failed us at every step. Our case is still under process with no clear timeline. We have to pay twice removal service fees and temporary accomodation. We have been assigned to inexperienced solicitor P.C who only picks up our case when we call them on the day. How on earth they havent picked up this requirement ealrier in Jan or Feb??? Insane. There is no senior management involved, even we copy them million times via email including the complaint department too. They provide generic and unclear repsonses to any kind of queries we might raise. Their (advertised) values are completely opposite in what they actualy offer. It is not my problem if they are overwhelmed - they could be honest and take immediate action do not bring the service down. THE WHOLE PROCESS IS HORRIFIC. AVOID.AVOID