Grateful for the Excellence!
Thank you so much for everything Daman Singh and Team! You made the process easy, convenient, fast, and reliable! We are super happy!
4.2
Great
1,000 reviews
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Review summary
PCS LEGAL receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
"From Frustration to Satisfaction – Thanks to Maria & Mia"
I initially had a frustrating experience with PCS Legal. Communication was very slow, and I had to chase them weekly for updates. Despite promises of call-backs, none ever came, and their online portal was never updated, which added to the stress. I eventually raised a complaint with their client services team, but the response was disappointing—they claimed I had been contact within 72 hours, which was only true because I kept calling them myself. However, things took a turn for the better thanks to Maria Enright and Mia Raj. They were absolutely brilliant and helped push my sale through, even while dealing with a difficult solicitor on the buyer’s side. They were responsive, proactive, and kept me informed every week via email. Their professionalism and dedication made a huge difference. Because of their efforts, I’ve increased my rating from a 1 to a solid 4 stars. If PCS Legal can improve their overall communication and consistency, they have the potential to be truly excellent. I would highly recommend Maria and Mia for anyone going through a property transaction.
Lovely conveyancing experience. Donna is a star!
First of all I would like to thank Donna for always being so helpful and thorough. She fought our corner and fast tracked everything so we can finish the process in time. It has been a lengthy conveyancing process but in the end it was all worth it. Solicitors have been professional and always easy to reach by phone. My only recommendation would be to have less people dealing with one case so e-mails don’t get missed ( 2 max 3 people). Would highly recommend.
Eleanor and Alana were both great
Eleanor and Alana were both great! Amazing communication and very greatful for all the hard work over the last 9 months(length of time was sellers solicitors not PCS) thank you both so much!!!
Company details
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Website
www.pcslegal.co.uk
All reviews
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Showing 101 - 110 of 996 reviews
RC
PCS legal is UNPROFESSIONAL, RUDE and will DELAY the conveyancing process by 7 months.
Its been over 16 weeks since PCS legal has started my conveyancing process and yet no progress has been made. They do not respond to you within 72 hours as promised and if they answer the phone then they are rude to you over the phone and say that they have too many cases to deal with. They ask for additional payment to speed up this process if you pay them money. The seller solicitors is way more efficient then my PCS legal solicitor.
Date of experience: June 6, 2025
MM
Stress-free Experience
As a foreigner buying my first flat in London, I was initially a bit nervous about the legal process, especially with a very busy job. However, PCS LEGAL made the entire experience incredibly smooth and stress-free. They were professional, responsive, and clear in their communication every step of the way. I always felt well-informed and supported. I truly appreciate their efficiency and attention to detail—highly recommend their services to anyone, especially first-time buyers navigating the UK property market!
Date of experience: June 4, 2025
EM
A good experience
PCS was recommended by our mortgage broker for property purchase abroad, they did not do the conveyancing. It was only for the transfère of the mortgage monies to our bank account which I didn’t realise we needed but did as we were told. Charlotte at PCS was efficient, competent, polite and quick to respond to emails. Thank you Charlotte for getting everything sorted and done on time.
Date of experience: June 4, 2025
HJ
Avoid at all costs
After the most dreadful experience with this scam of a legal company we finally completed the sale. We now find out weeks later that the Deed of Covenant is not in an acceptable legal format. Mistake after mistake. Constant errors and delays by Paige O’Brien. I absolutely cannot believe that any of the reviews above 1star are genuine. Every day another poor experience is uploaded. Where is the CEO and board oversight of this appalling company?
Date of experience: June 3, 2025
AB
Absolute worst experience ever!!
Absolute worst experience ever and it still continues. I was recommended PCS Legal by Easychoiceconveyancing.co.uk. The price was too good to be true. I was buying 2 apartments in 2 different buildings from 2 different owners at the same time using the same team; Megan Hunt and Charlotte Terry. The initial contact was made at the beginning of October 2024 and I finally cancelled both purchases at the end of April 2025. That's almost 8 months!! I have lost my deposit for both purchases. I had to call and chase for updates by email (repeatedly) and I would get a 1 liner response, if I was lucky to get a reply. The lack of proactivity, the lack of CX, the lack of just being efficient was shocking!! Using the portal Movein was even worse, as you rarely got a reply there. What's the point in having a portal if you then send emails?? I am now pending the return of some monies paid for a 3rd property I was planning on buying, but cancelled before it started. I have been chasing for 4 weeks now. No reply, no updates, absolute silence. I am not sure if its just this team or PCS Legal in general, but I would rather pay more for a better experience. I am still hoping to get my money back. 0019014, 00018374 & 00018375
Date of experience: June 3, 2025
N
Nicky
US
They got the job done
They got the job done under hard circumstances. For that I’m over the moon. My only criticisms are the following. Email responses can be quite impersonal and robotic, causing unnecessary anxiety, and they picked up on the leasehold challenges quite late into the sale process, which could’ve torpedoed the whole thing! However, Junaid pulled it off superbly in the end, and everything went great. It was challenging but we got there.
Date of experience: June 3, 2025
YK
Unprofessional and a scammer legal company ask…
The worst legal company you can ask for. They delay everything and get rude when you phone (if they answer the phone). They purposely delay your process and ask for additional fees of £700 + Vat to accelerate the process. Do not use them.
Date of experience: June 3, 2025
JN
Paige was amazing throughout the entire…
Paige was amazing throughout the entire process of selling and purchasing our new property. We completed on the set date and the communication throughout made the whole experience stress free. We would highly recommend Paige and the team.
Date of experience: June 2, 2025
J
Juste
US
Amazing service from Toni Taylor
Toni carried out my conveyancing on a sale and she was amazing. I couldn’t be happier with the service I received. From start to finish she was professional, efficient and responsive. She kept me fully informed throughout the entire process and explained everything properly. Thank you Toni, for everything! :) I would 100% recommend.
Date of experience: June 2, 2025
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