Firma która probuje ci pomóc w różnych…
Firma która probuje ci pomóc w różnych sytuacjach jeśli chodzi o samochód. Nie spodziewałem się tak dobrej jakości usługi!
2.5
Poor
999 reviews
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💬Hasn't replied to negative reviews
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Review summary
PANEK RENT A CAR has room for improvement based on customer feedback. Customers particularly appreciate service and great value, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Policzyli sobie 2500 PLN za to
Policzyli sobie 2500 PLN za to, że auto jest porysowane od spodu... Zakładam, że naciągnęli tak wielu innych klientów. Dodatkowo 300 PLN za brudną tylną szybę. Złodzieje i tyle
UK Drivers Beware
A warning to all UK Drivers. This car rental company provides cheap car rentals but use excuses like Brexit to charge you hidden fees that they claim you need or the car would not be legal on the roads, the headoffice is impossible to contact and they never return any emails or phone calls. Do Not Use! You Have been Warned.
POLECAM
Samochód czysty, zadbany oraz w dobrym stanie technicznym. Nic dodać nic ująć tylko z czystym sercem Polecić 😉
Company details
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Contact info
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Website
www.panek.eu
All reviews
999 total • Write a review
Showing 101 - 110 of 995 reviews
RP
Warning ⚠️ NO RENT HERE
Warning ⚠️! They invent damages and traffic infractions. They are Thieves.DON'T RENT HERE.
Date of experience: March 4, 2025
J
John
US
Driving licence
We booked and paid online in the UK noting that, as before with Panek, we would need our UK photo driving licence and another photo id such as a passport. On arrival at Warsaw Chopin check in desk, late in the evening ,we were told that we had to have an International Driving Permit without which they would not hire the car to us. They would only let us hire the car if we agreed to pay 1200 pln for full insurance cover. This charge was more than the rental. They tried to insist that this was stated in their terms and conditions which is not the case. They also tried to claim that it was a legal requiement in Poland. We have sent a complaint which has been refused but we have still not seen any reference to this requirement anywhere on their web site or in their terms and conditions. We have also been told that the legal requirement does not exist. The rep at check in told us that they have two or three clients a day experiencing the same issue. Panek management would appear not to care for their reputation as can be seen by the numerous similar complaints.
Date of experience: March 4, 2025
AS
Spoko firma auto było bardzo dobre w…
Spoko firma auto było bardzo dobre w dobrym stanie
Date of experience: March 3, 2025
JJ
Profesjonalisci
Firma Panek Rent A Car to świetna opcja dla osób poszukujących wynajmu auta. Mają konkurencyjne ceny i szeroką ofertę pojazdów, co sprawia, że każdy znajdzie coś dla siebie. Obsługa klienta jest profesjonalna i pomocna, dzięki czemu wynajem przebiega bezproblemowo.
Date of experience: March 2, 2025
M
Marcin
US
Oszustwo
Firma Panek to oszuści. W naszym przypadku po miesiącu od oddania auta gdzie było wszystko w porządku pobrali bez żadnego poinformowania z naszej karty 6000 zł za niby zarysowania i małe uszkodzenia, pomimo tego że przy wynajmie mieliśmy wykupione pełne ubezpieczenie ochronne na wszystkie uszkodzenia i zarysowania. Oczywiście najpierw zgłosiłem u nich reklamacje ale po miesiącu była odpowiedź że tego nie uwzględniają i więcej nie można było się z nimi skontaktować, sam nie wiem jakim cudem skoro było wykupione pełne ubezpieczenie. Zgłosiłem także reklamacje przez mój bank i oni się kontaktowali z nimi i drugi raz także tego firma Panek nie uwzględniła mimo pełnej ochrony, kradzież w biały dzień. Dopiero druga reklamacja przez mój bank w formie reklamacji chargbeck pomogła i bank odzyskał od nich te pieniądze ale tylko dlatego że uwzględnili to że było to konsumenckie oszustwo bo miałem wykupioną pełną ochronę. Dużo ludzi ma podobne problemy i zostali oszukani także jeśli ktoś ma podobny problem w przypadku w którym także miał wykupiony pełny pakiet ochrony to starajcie się odzyskać pieniądze z pomocą swojego banku ale koniecznie przez tą formę reklamacji o oszustwo z odzyskaniem pieniędzy przez chargbeck. Pozdrawiam lecz nie firmę Panek
Date of experience: February 26, 2025
BL
B Liston
US
Avoid "Panek" if you don't want to end up in a Panic!
Same experience as outlined by multiple people below. Fabricated damage to a car and a large "cleaning" fee, They provided photographic evidence that don't show any damage, Pictures are taken from far back with little detail. I don't know what I'm looking at !!!! I've actually used this company multiple times previously without issue....something has changed and not for the better.. Avoid at all costs.
Date of experience: February 26, 2025
MB
The worst car rental ever
The worst car rental ever. From intimidating us from day one to constantly adding new charges , luck of customer service that just start. Avoid avoid avoid.
Date of experience: February 25, 2025
Ac
Avoid Panek – dishonest damage claims and disorganised service
My experience with Panek was a complete disaster. From start to finish, the service was disorganised, and now they are trying to charge me €1,400 for non-existent damages without providing any real evidence. Poor communication – when I tried to contact them, their email inbox was full, making it impossible to reach support. Fraudulent damage claims – at drop-off, I was not present for the inspection, yet they claim there are "multiple new damages" without providing timestamped photos. Pre-existing damage ignored – I have a video proving that I pointed out existing damage to their employee, who told me to ignore it. Now they are trying to charge me for it. Panek is untrustworthy and unprofessional, and their business model seems based on scamming customers with fake damage claims. Avoid at all costs.
Date of experience: February 24, 2025
БМ
I had recently booked car in Prague
I had recently booked car in Prague. They charged me 400 euro for speeding on the road which even doesn't exist on the map! I'm taking them to the court. And now they think that I'm talking about other company. I have photos and correspondence with them!
Date of experience: February 24, 2025
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