PANEK RENT A CAR
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Driving licence
We booked and paid online in the UK noting that, as before with Panek, we would need our UK photo driving licence and another photo id such as a passport. On arrival at Warsaw Chopin check in desk, late in the evening ,we were told that we had to have an International Driving Permit without which they would not hire the car to us. They would only let us hire the car if we agreed to pay 1200 pln for full insurance cover. This charge was more than the rental. They tried to insist that this was stated in their terms and conditions which is not the case. They also tried to claim that it was a legal requiement in Poland. We have sent a complaint which has been refused but we have still not seen any reference to this requirement anywhere on their web site or in their terms and conditions. We have also been told that the legal requirement does not exist. The rep at check in told us that they have two or three clients a day experiencing the same issue. Panek management would appear not to care for their reputation as can be seen by the numerous similar complaints.