Helen Fenson is a very competent member…
Helen Fenson is a very competent member of your staff and knows her job and therefore our needs from A-Z
4.9
Excellent
1,000 reviews
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Review summary
Panache Cruises is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
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Based on reviews, created with AISee what reviewers are saying
Excellent Service
Another two week River Danube cruise booked today with the delightful Catherine Divan. Nothing is too much trouble for this amazing lady, very knowledgeable, very helpful and so kind. Catherine had a quote together for us within minutes and made the booking process so easy, especially when she managed to get us an additional discount which was unexpected and a lovely surprise. A thoroughly professional and friendly service once again provided by Catherine.
Excellent personal service
As long term customers of Panache, we would not go anywhere else. Jason was extremely friendly, efficient and professional in helping us book our Uniworld river cruise.
Excellent
Excellent. Prompt reply to enquiry.
Company details
Information provided by various external sources
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Contact info
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Website
www.panachecruises.com
All reviews
1,000 total • Write a review
Showing 901 - 910 of 996 reviews
LC
Leaving everything to last minute
Leaving everything to last minute, it took just two phone calls with Scott to make a perfect booking experience. Friendly efficient and helpful service. Thank you Scott of Panache Cruises
Date of experience: January 26, 2024
BG
I was not impressed by my initial…
I was not impressed by my initial experience. I contacted CROISIEUROPE regarding a cruise on The Loire. I was then 'transferred' to Panache. I spoke to 3 different people by e/mail and 'phone from Australia. Eventually, Debbie made contact, and since then all has moved ahead efficiently.
Date of experience: January 26, 2024
JF
Wow What Fantastic Customer Service
What a fantastic experience working with this company compared to Iglu and others! Their service is exceptional, especially from Jason who went over and above to get the holiday right for us which involved calling us at weekends and evenings to fit in with our busy schedules. I won't be going anywhere else going forward having had this level of service no where else compares to this!
Date of experience: January 24, 2024
CM
Once again excellent advice and service from Emma
Once again excellent advice, customer service and all round great experience from Emma Taylor!
Date of experience: January 24, 2024
k
kerry
US
2025!
Thanks Scott your patience was immense helping us with our Windstar cruise booking. We had a number of variations we wanted to explore and add. Scott was always responsive and cheerful. Emails were clear and he checked on everything we asked for clarification on. All booked-roll on 2025!
Date of experience: January 23, 2024
TA
Just dealt with Scott the guy was very…
Just dealt with Scott the guy was very efficient and more importantly called back when he said he would, he was even working at 8.30pm at night now that's service !! Hope to deal with him again . Thanks again Scott.
Date of experience: January 23, 2024
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