Helen Fenson is a very competent member…
Helen Fenson is a very competent member of your staff and knows her job and therefore our needs from A-Z
4.9
Excellent
1,000 reviews
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Review summary
Panache Cruises is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
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Based on reviews, created with AISee what reviewers are saying
Excellent Service
Another two week River Danube cruise booked today with the delightful Catherine Divan. Nothing is too much trouble for this amazing lady, very knowledgeable, very helpful and so kind. Catherine had a quote together for us within minutes and made the booking process so easy, especially when she managed to get us an additional discount which was unexpected and a lovely surprise. A thoroughly professional and friendly service once again provided by Catherine.
Excellent personal service
As long term customers of Panache, we would not go anywhere else. Jason was extremely friendly, efficient and professional in helping us book our Uniworld river cruise.
Excellent
Excellent. Prompt reply to enquiry.
Company details
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Contact info
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Website
www.panachecruises.com
All reviews
1,000 total • Write a review
Showing 741 - 750 of 996 reviews
L
Lesley
US
Brilliant customer service and excellent agents
Jason from first contact was like a breath of fresh air. He was helpful and listened to what I was asking for. This is rare today - so often people are more interested in making a sale rather than making their client happy. He listened and having chosen our cruise offered us a cabin on a lower deck than I had previously been on. He needed to confirm everything with the Cruise line and the next day, even though it was his day off, he called having secured a higher deck cabin but he was concerned it was $100 more per person but included a $600 onboard credit per person - no brainer we took the option. He then spent time advising us about booking a hotel prior to the cruise. He said he will sort out a limo from the ship to the airport at the end of our cruise. So far as my experience of Panache and Jason has gone, I couldn’t be happier. Hopefully we will still be as happy after the cruise. My experience of Panache has been first class and I would happily recommend them.
Date of experience: May 23, 2024
VC
A cruise connoisseur who is truly on my wavelength!
Georgia Redmond has just organised our second cruise! I thoroughly enjoy dealing with her - why you ask! Because Georgia fully understands me, she’s on my wavelength and consequently is able to tailor make everything to suit us. I really do enjoy organising with her, appreciate her vast knowledge and love to give her our business
Date of experience: May 23, 2024
BL
Nicole was very Professional and…
Nicole was very Professional and efficient in the services provided with great care and very friendly manner.
Date of experience: May 22, 2024
HC
Booking with ease.
I cannot fault the attention I received from Rebecca, my personal cruise connoisseur. She was able to promptly answer my questions regarding the trip I had requested in a friendly professional manner.
Date of experience: May 22, 2024
MK
Nicola from Panache was prompt
Nicola from Panache was prompt, diligent and sweet. Excellent communication skills. Explained all small details. Very patient and through with our booking.
Date of experience: May 22, 2024
L
Lynn
US
I’ll give Panache Cruises 5 stars
I’ll give Panache Cruises 5 stars. The call was answered by Scott who was very friendly and professional. I give him the details of a cruise we’d seen somewhere else. He was very knowledgeable and answered all my questions without hesitation. The booking was fast and easy and everything was taken care of. They even complete the API, I was very impressed. I can’t wait to go on our 1st river cruise. Will definitely book with this company in the future. A big thank to Scott Perry
Date of experience: May 21, 2024
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