Really fantastic agency
Really fantastic agency, everything was superb and done smoothly. My special thanks to Emily white and Seamas.
4.8
Excellent
1,000 reviews
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Review summary
Ocean Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
My experience with this agency has been exceptional
My experience with this agency has been exceptional. I was buying my first house and they were always super helpful. Answering every single email promptly. Recommend them 100%, super professional.
Flat letting and management
**Title: Outstanding Service from Ocean Estate Agents!** ⭐⭐⭐⭐⭐ I recently worked with Ocean Estate Agents to let and manage my flat, and I couldn't be happier with the experience! From start to finish, their team demonstrated exceptional professionalism and expertise. The marketing of my flat was top-notch—high-quality photos and a detailed description that really highlighted its best features. They clearly understand the local market and were able to find the right tenants quickly. What impressed me the most was their communication. The team was always available to answer my questions and kept me informed throughout the entire process. I felt confident knowing my property was in such capable hands. Once the flat was let, their management services continued to exceed my expectations. They are responsive to tenant needs and ensure everything runs smoothly, which has resulted in a happy tenant and peace of mind for me as a landlord. I highly recommend Ocean Estate Agents to anyone looking to let and manage their property. Their dedication to excellent service truly sets them apart! Thank you, Ocean Estate Agents, for making this process so seamless and stress-free!
Fantastic experience for conveyancing and mortgage advise.
We used Ocean for conveyancing and mortgage advise. Conveyancing: Really excellent service throughout by Linda and her team. Everything sorted as quickly as possible and dealt really well with the sellers solicitors who were causing headaches. Howla website kept us up to date, as did emails and phone calls. Never had to chase once. Really impressed. Mortgage Advise: Again excellent service, this time by Luigi. Friendly and happy to chat through all the details with you. Found us a great deal, and regularly checked for rate changes to save us money. All around excellent.
Company details
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Website
www.oceanhome.co.uk
All reviews
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Showing 211 - 220 of 996 reviews
AG
Professional and friendly service
Professional and friendly service
Date of experience: March 26, 2025
LT
Lauren T
US
Okay experience for first time buyers
We didn't have to deal with Ocean that closely but two things made the already stressful experience of buying out first home more stressful: -The estate agent warning that the sellers would need to explore other options with the other interested buyers because it was taking us too long to find a solicitor. This was 5 days after we told the estate agent we were working on it, and at the time she sent this, the sellers would have already been aware we'd chosen a solicitor as it was the same company they'd selected so we'd both needed to complete a conflict of interest form for this. It just seemed mean and unnecessary to mention this, and was very upsetting at the time as it felt we needed to contact them asap to avoid losing the house and see what went wrong since the sellers should already know where we're at. The estate agent could have easily called us if it was an urgent question that would compromise the sale. Also, we were first time buyers and it's understandable some things may take longer. Just because the sellers are trying to move the sale asap does not mean we as the buyers will not do our due diligence to pick the right solicitor. - One of the 'move managers' started reaching out to us requesting information with no real introduction on who she was or what her role was in the process. As well as asking about when surveys would be conducted at the property that had already happened. This was just a bit confusing because we weren't sure between the estate agent, the move manager, and our solicitor, who was exactly involved in what, what information to send and to who, and who to direct certain questions or requests towards. Overall it was an okay experience. We picked up our keys and we're able to get the information we needed from Ocean on the property. But it definitely felt that sometimes the communication and customer service was a bit lacking, even internally between the Ocean staff that was involved. As buyers we felt like it was an afterthought or inconvenience to deal with us & our requests. As mentioned, I felt it made an already complicated and stressful process even more so.
Date of experience: March 26, 2025
M
Miller
US
Knowledgeable and supportive
From the start, Chris and Vandross were great with their advice for marketing our home. Aisha was also a key part of the team carrying out the viewings. Communication was clear and we had speedy and useful feedback on viewings from everyone. Chris was great when it came to managing offers. Then of course there is Mel who was fabulous at getting us through to exchange of contracts - someone who works hard to chase down solicitors and unblock problems, who always returns your calls and who helps keep the stress levels down. What a great team.
Date of experience: March 26, 2025
c
customer
US
Karen and Louise were amazing
Karen and Louise were amazing. We had a slow start caused primarily down to the Christmas period and then awaiting the return of the searches but they worked as quickly as they could when they had the information and really pushed completion through for us. Would highly recommend.
Date of experience: March 25, 2025
SP
Brilliant thorough and clear mortgage…
Brilliant thorough and clear mortgage advice from Simon. He clearly has buyers best interests at heart unlike some cowboys out there. His team (Tracey and Claire) were also proactive in following up on the progress of the sale. Really professional service, couldn't ask for more. No doubt we will use their services again when we remortgage.
Date of experience: March 25, 2025
MM
St Johns Lane …Bedminster
thanks to Linda and Maddie for their hardwork every step was explained clearly and we were kept up to speed even though 3 of us asked the same questions. Thanks to Jenny for her guidance thro out.
Date of experience: March 25, 2025
PC
All the team were very helpful…
All the team were very helpful throughout and made sure we knew what was happening at each point
Date of experience: March 25, 2025
FC
Sold House in St George / Kingswood with Downend Office
I sold my house in March 2025 through the Ocean Downend office. Cannot recommend the team enough! Everyone has been professional, friendly, easy to contact and quick to organise getting the house on the market. Photos were great quality, and rates competitive. Felt really comfortable letting them take the lead and taking their advice on how to market the property. Really good online portal to organise viewings and offers. And thank you to Lisa our Move Manager, who gave us weekly updats between offers and sale.
Date of experience: March 25, 2025
JM
Excellent customer service from start…
Excellent customer service from start to finish Very welcoming and accommodating team, with the whole process from the initial search to completion completed with the upmost professionalism. Highly recommended.
Date of experience: March 25, 2025
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