Nordjyske Bank is a financial institution based in Denmark that provides a range of banking and insurance services to both personal and business customers. The company offers traditional banking services including savings accounts, loans, and mortgages, as well as investment products designed to help customers manage their finances effectively. Nordjyske Bank also provides insurance solutions tailored to meet the needs of individuals and businesses, ensuring comprehensive coverage in various aspects of financial risk. Targeting a broad customer base, Nordjyske Bank serves individuals seeking personal banking solutions as well as small to medium-sized enterprises looking for business banking services. With a commitment to delivering reliable financial products, the company aims to support its clients in achieving their financial goals while maintaining a focus on customer satisfaction and community involvement. For more information about their services, visit their official website at www.nordjyskebank.dk.
Nordjyske Bank receives a mix of feedback from its customers, highlighting both commendable service and significant areas for improvement. Many reviewers praise the bank's staff, particularly mentioning the friendly and professional demeanor of advisors like Helle and Anders, who are noted for their competence and personalized assistance.
Customers appreciate the thorough preparation and willingness of staff to discuss various financial options. However, a substantial number of complaints focus on high fees and a lack of responsiveness, with some customers feeling like just another number in the system. The bank's mobile app is also criticized for being outdated and lacking essential features like modern payment options. Overall, while Nordjyske Bank offers strong personal service, it struggles with customer satisfaction regarding fees and technological advancements.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 60 | 100% | +2.5 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 3.0 | 2 |
| Nov 24 | 2.7 | 3 |
| Dec 24 | 2.3 | 3 |
| Jan 25 | 3.7 | 3 |
| Feb 25 | 2.0 | 4 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 2 |
| May 25 | 1.0 | 1 |
| Jun 25 | 2.4 | 5 |
| Jul 25 | 3.0 | 1 |
| Aug 25 | 5.0 | 1 |
| Sep 25 | 4.5 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Vi skiftede til denne bank for et halv år siden Utrolig positiv modtagelse, med god information både inden og under...”
“I had been a customer for about 15 years at this bank but moved abroad”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | +17% | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Nordjyske Bank is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 4.2).
60 reviews of Nordjyske Bank. Filter by what matters to you.
Har haft banken i mange år og haft en god rådgivning og konsulent. Men så fik banken vokseværk og vi blev som andre et nummer. Dernæst er deres platform ubrugelig hvis man vil investere sine penge, deres lukkekuser passer ikke med de faktiske lukkekurser.
Sidder du ikke super godt idet er det en dyr bank at have, der trækkes månedligt 30-50kr fra mit kort udover det årlige 300+ beløb for at have et kort, så bare for at have bank hos dem bruger jeg omkring 800-1000kr om året. Kunne forstå et par hundrede men syntes nu alligevel det er en ret markant pris bare for at have en bank, udover at de aldrig har kunne give mig noget hjælp.
Net- og mobilbanken har fået en ny brugergrænseflade med en markant begrænsning i antallet af tegn man kan skrive ved overførsler. I den nye brugergrænseflade har de reduceret tegnene til modtager, til maksimalt tyve tegn. Det betyder at jeg som kunde ikke kan levere de oplysninger som nogle modtagere forlanger, eksempelvis Københavns Kommune med både navn og CPR nummer, så modtager verificeres med to sammenhængende informationer. Det samme problem har jeg ved overførsler til andre modtagere. Nordjyske banks svar på dette er så at jeg eller andre kunder selv må finde ud af hvad vi skal undlade af de informationer der kræves, så man kan opfylde Nordjyske Banks krav om maksimalt tyve tegn til modtager ved overførsel. Dét og så det andet meget velgennemtænkte forslag med at jeg skulle bede Københavns Kommune og andre modtagere om at tilpasse sig Nordjyske Banks it-system. Det mest finurlige er at der i den ældre brugergrænseflade er plads til at skrive det hele, og at den brugergrænseflade stadigt er tilgængelig - en ukendt tid endnu. Men det er en work around. Jeg kan kun appellere til at Nordjyske Bank ikke forringer sit produkt, men bibeholder de gode ting, fra den forrige net- og mobilbank, så vi kunder ikke tvinges til at skifte bank, på grund af en intern politik om at vi maksimalt må bruge tyve tegne ved en overførsel.
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Nordjyske Bank is a financial institution based in Denmark that provides a range of banking and insurance services to both personal and business customers. The company offers traditional banking services including savings accounts, loans, and mortgages, as well as investment products designed to help customers manage their finances effectively. Nordjyske Bank also provides insurance solutions tailored to meet the needs of individuals and businesses, ensuring comprehensive coverage in various aspects of financial risk. Targeting a broad customer base, Nordjyske Bank serves individuals seeking personal banking solutions as well as small to medium-sized enterprises looking for business banking services. With a commitment to delivering reliable financial products, the company aims to support its clients in achieving their financial goals while maintaining a focus on customer satisfaction and community involvement. For more information about their services, visit their official website at www.nordjyskebank.dk.
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