Nordjyske Bank is a financial institution based in Denmark that provides a range of banking and insurance services to both personal and business customers. The company offers traditional banking services including savings accounts, loans, and mortgages, as well as investment products designed to help customers manage their finances effectively. Nordjyske Bank also provides insurance solutions tailored to meet the needs of individuals and businesses, ensuring comprehensive coverage in various aspects of financial risk. Targeting a broad customer base, Nordjyske Bank serves individuals seeking personal banking solutions as well as small to medium-sized enterprises looking for business banking services. With a commitment to delivering reliable financial products, the company aims to support its clients in achieving their financial goals while maintaining a focus on customer satisfaction and community involvement. For more information about their services, visit their official website at www.nordjyskebank.dk.
Nordjyske Bank receives a mix of feedback from its customers, highlighting both commendable service and significant areas for improvement. Many reviewers praise the bank's staff, particularly mentioning the friendly and professional demeanor of advisors like Helle and Anders, who are noted for their competence and personalized assistance.
Customers appreciate the thorough preparation and willingness of staff to discuss various financial options. However, a substantial number of complaints focus on high fees and a lack of responsiveness, with some customers feeling like just another number in the system. The bank's mobile app is also criticized for being outdated and lacking essential features like modern payment options. Overall, while Nordjyske Bank offers strong personal service, it struggles with customer satisfaction regarding fees and technological advancements.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 60 | 100% | +2.5 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 3.0 | 2 |
| Nov 24 | 2.7 | 3 |
| Dec 24 | 2.3 | 3 |
| Jan 25 | 3.7 | 3 |
| Feb 25 | 2.0 | 4 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 2 |
| May 25 | 1.0 | 1 |
| Jun 25 | 2.4 | 5 |
| Jul 25 | 3.0 | 1 |
| Aug 25 | 5.0 | 1 |
| Sep 25 | 4.5 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Vi skiftede til denne bank for et halv år siden Utrolig positiv modtagelse, med god information både inden og under...”
“I had been a customer for about 15 years at this bank but moved abroad”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | +17% | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Nordjyske Bank is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 4.2).
60 reviews of Nordjyske Bank. Filter by what matters to you.
Ligesom mange af de andre anmeldelser bliver jeg også trukket lidt over 1.000 kroner om året i gebyr. De kan ikke forklare mig hvorfor - og de formår heller ikke at gøre det uden at være en smule arrogante i deres svar. Jeg må på det kraftigste advare mod at oprette en konto hos Nordjyske Bank. 0 ud af 5 stjerner - og det er endda højt sat.
I had been a customer for about 15 years at this bank but moved abroad. Looking to buy a house in Denmark hopefully with their help and thought to contact the bank again (like they told me I could when I left the bank). I sent an inquiry through their online contact form and I got an auto reply that they’d contact me as soon as possible. It’s been two months and I haven’t heard a thing! Guess they’re not interested in getting old customers back. Luckily I’ve found another bank willing to do business with me.
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Har haft banken i flere år og ikke spurgt om noget og efter sygemelding brug for hjælp. Ingen hjælp at hente på nogen måde udover en nedladende og kold attitude fra en rådgiver. Havde været mere forståeligt hvis man var blevet mødt med en anden tilgang. Desuden dyre renter. Er heldigvis i fast arbejde igen men ihvertfald ikke denne bank jeg fremadrettet beholder. Ingen positiv feedback herfra.
terrible bank. still living in 20th century
Fra Nordjyske Banks hjemmeside: "Vi vil gerne opfattes som en nærværende bank, der sætter sig ind i kundernes situation og er i stand til at give et hurtigt svar, når der er behov for det. Vi har altid fokus på at være handlekraftige, kompetente og ordentlige - og så er vi lette at komme i kontakt med. Det vil du hurtigt mærke." TRalte med en medarbejder om bankskifte en torsdag. Han ville sende noget asap efterfølgende på mail. Intet om torsdagen. Intet fredag. Intet mandag - kontaktede dem sidst på eftermiddagen mandag. Flink dame - ville sørge for at vedkommende fik det gjort asap. Har intet hørt.... Ingen nosser til at sige nej tak. Gad vide hvordan de er at være kunde ved. Det var nogle gode og lærerige timer jeg spildte...
Dårlig service Da min rådgiver ikke er der hele ugen og der er ikke andre ansatte der tør at tage en beslutning det er sku en sørgelig bank
Boliglån rente Hvorfor vil i ikke sætte renten ned på bolig lån. Lige så hurtig som I satte den op. ? Jeg er skuffet 😞
Så er den gal igen igen igen og man kan ikke logge ind på mobilbank Det har været sådan omkring d 1 i mange måneder nu
Høje gebyrer og dårlig kundeservice.
Min bror er kunde hos jer. han økonomi er ikke den bedste efter en skilsmisse og en hussalg, han så byttet sin nye bil ud med en gammel brugt bil, for at få det til at hænge sammen, nogle gange har han ikke nok penge på kontoen til at betale alle regninger. Hans bankrådgiver (Vestbjerg afdelingen) har gjort sådan han ikke selv kan tilmelde eller afvise betalinger på hans budget konto. Så de måneder han gerne vil afvise en betaling og aftaler med kreditor at han betaler næste gang til den 1. Kan han ikke afvise regningen selv, er der ikke penge på kontoen, afviser hans bankrådgiver regningen og trækker 225,- pr regning der trækkes retur fra pbs, skriver han til sin rådgiver. Og ber ham om at afvise den/dem. Trækker rådgiveren 300.- i gebyr for dette, så lige meget hvad han gør, påfører rådgiveren han gebyr så i min optik er at malke sine kunder. Han er allerede registeret i rki, og forsætter denne behandling, har jeg anbefalet han at få en Lunar konto, og blot stoppe med at afdrage på sine forpligtelser hos jer. Som pålyder ca 200.000,- så i sikkert kommer til at afskrive med tiden, da han intet ejer i kan få en dommer til at lave udlæg i.
Lige meget hvad problemstilling eller spørgsmål du har kan de ikke hjælpe. Hvis du søger en bank der er bøvlet inkompetente og flabet i deres rådgivning så er Nordjyskebank/ringkjøbing noget for dig. Har haft dem i + 8 år og aldrig har de ydet noget som helst. Jeg er dybt rystet over måden at drive forretning på.
Engang var Banken et godt sted hvor der var en følese af at være velkommen og medarbejderne vidste hvad god kundepleje var. Nu er kundeservice ikke at finde i banken samt står med en følelse af at medarbejderne er total ligeglade med deres kunder. Engang ville jeg anbefale banken, men det kan/vil jeg ikke nu.
Nordjyske Bank is a financial institution based in Denmark that provides a range of banking and insurance services to both personal and business customers. The company offers traditional banking services including savings accounts, loans, and mortgages, as well as investment products designed to help customers manage their finances effectively. Nordjyske Bank also provides insurance solutions tailored to meet the needs of individuals and businesses, ensuring comprehensive coverage in various aspects of financial risk. Targeting a broad customer base, Nordjyske Bank serves individuals seeking personal banking solutions as well as small to medium-sized enterprises looking for business banking services. With a commitment to delivering reliable financial products, the company aims to support its clients in achieving their financial goals while maintaining a focus on customer satisfaction and community involvement. For more information about their services, visit their official website at www.nordjyskebank.dk.
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