Review summary

NCP National Car Parks receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

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Based on reviews, created with AI

See what reviewers are saying

JC

James Challans

4 out of 5 stars
Really helpful and sorted my issue

Really helpful and sorted my issue

c

customer

5 out of 5 stars
Excellent Customer Service

I had an issue and reached out to customer service. Kayleigh dealt with my issue and listened to my problems and ensured my issue was resolved. Thank you so much Kayleigh

LH

Lizzie Harper

5 out of 5 stars
reference is 6289638

reference is 6289638 Efren was brilliant at helping me when I incorrectly entered a car park code that wasn’t clear. Great customer service and it should be recognised

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All reviews

1,000 total • Write a review

Showing 61 - 70 of 996 reviews
P
5 out of 5 stars

Vincent is amazing

Vincent is amazing, was very helpful when I was trying to sort my NCP Parking App. Painting skills awesome. Such a utility staff you got. Thank you Vincent You deserve more than a 5 Star.

Date of experience: July 6, 2025

EJ
5 out of 5 stars

Mabel

I’m extremely grateful to Mabel, she was a pleasure to talk to.

Date of experience: July 6, 2025

MB
1 out of 5 stars

Gatwick drop-off designed to steal…

Gatwick drop-off designed to steal money. Not very obvious that drop-off is charged for, and what the terms are exactly. Even so why don't they give you a few weeks or a month to remember to pay? I'll tell you why, so they can get the £60-£100 fine they'll charge. What's wrong with putting a contactless payment gate on the exit? That's so you'll forget and then have to pay the fine. I phoned up after a week when I remembered, offering to pay. They don't want the money, I have to wait for the PCN to come through - but they have 30 days to send it. But we don't have 30 days to remember. I'll be avoiding all NCP carparks in the future.

Date of experience: July 5, 2025

JP
5 out of 5 stars

very helpful

very helpful

Date of experience: July 5, 2025

HA
1 out of 5 stars

The worst possible there shitty autopay…

The worst possible there shitty autopay didn't get through in gatewick and the ediots setting on the phone were unable to help as they didn't understand a single word of what I said and the only option I found then was to appeal and then the appeal people didn't reed the comments I left and sent me an automated reply. End of the day I either had to pay or take them to court. A useless bunch of ediots the staff is.

Date of experience: July 4, 2025

SN
5 out of 5 stars

Very helpful

Very helpful - Vincent. definitely recommend

Date of experience: July 4, 2025

B
5 out of 5 stars

Great Support

Great support from Aizel and resolved my enquiry!

Date of experience: July 4, 2025

AT
4 out of 5 stars

I got what I requested

I got what I requested. Thanks Ky.

Date of experience: July 4, 2025

JM
5 out of 5 stars

Customer service.

Late returning home due to a cancelled flight. Chap on the gate was very helpful but I could not get a receipt. However when I emailed NCP customer care I had a very lovely apology and the receipt, all within 24 hours. Excellent service.

Date of experience: July 4, 2025

TM
1 out of 5 stars

I stayed for 5 days in Greyfriars in…

I stayed for 5 days in Greyfriars in Cardiff in May, total charge £131.80. I got a 10% discount code from our hotel which I couldn't apply when leaving as when the machine found image of my car & I confirmed, the charged flashed up for a few seconds & then 'unsuccessful message. No option to continue, apply code & pay. Watched few others in case I was doing incorrectly. I wasn't. Tried 4 or 5 times. Had to pay online later with no discount code option. Submitted complaint. Zero update or reply. Awful service. Won't be using NCP or consequently nearly hotels again.

Date of experience: July 4, 2025

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