Review summary

NCP National Car Parks receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

See what reviewers are saying

Really helpful and sorted my issue

Really helpful and sorted my issue

c
Excellent Customer Service

I had an issue and reached out to customer service. Kayleigh dealt with my issue and listened to my problems and ensured my issue was resolved. Thank you so much Kayleigh

reference is 6289638

reference is 6289638 Efren was brilliant at helping me when I incorrectly entered a car park code that wasn’t clear. Great customer service and it should be recognised

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All reviews

1,000 total • Write a review

Showing 21 - 30 of 996 reviews
BE
5 out of 5 stars

Ann was super helpful with rectifying…

Ann was super helpful with rectifying an issue I had with parking. Brilliant service.

Date of experience: July 13, 2025

MK
5 out of 5 stars

Struggle to us the pay later service…

Struggle to us the pay later service however once I connected through the chat system and help from the operator it was easily resolved thanks

Date of experience: July 13, 2025

GD
5 out of 5 stars

Couldn’t pay at a car park as machine…

Couldn’t pay at a car park as machine seemed to be broken. Contact customer service and Emmabelle solved it asap. Fab service. Saved me getting a fine.

Date of experience: July 12, 2025

rk
5 out of 5 stars

Quick and easy

Quick response, very happy with the service, very helpful and easy

Date of experience: July 11, 2025

MH
5 out of 5 stars

NCP resolved my Issue

NCP resolved my issue and as a gesture of goodwill, returned a refund to me- I experienced complications attempting to apply a promo code to the App and was charged the full rate, I had personally unintentionally not followed the correct procedure, so thank you for your help!

Date of experience: July 11, 2025

JS
1 out of 5 stars

Absolute scam

Absolute scam. Set up the auto pay for Gatwick and it never works. Payment always declines (even though I will then continuously use the same card throughout the holiday with no issue). £60 fine through the post. Clearly want to rip people off with fines.

Date of experience: July 10, 2025

EB
5 out of 5 stars

Very prompt reply and great service

Very prompt reply and great service

Date of experience: July 10, 2025

GM
5 out of 5 stars

Good support service

They were able to assist me quickly and in a great way

Date of experience: July 10, 2025

mv
1 out of 5 stars

I’ve now been overcharged 11 times at…

I’ve now been overcharged 11 times at NCP’s St Stephen’s car park in Norwich, despite promises that the issue was fixed weeks ago. Their evening rate is £3.45 from 18:00 to 02:00, but they keep charging me £7.00 to £10.95 every single time. I’ve contacted them after each incident, wasting my time every day after work. They admitted the issue, promised refunds, and claimed it was fixed — but the problem keeps happening. I’ve asked for a proper refund, apology, and compensation — but have only received excuses or small refunds. One of their charges even pushed my account into overdraft. This is absolutely unacceptable. If you park here, don’t trust the posted rates. Double-check every charge — and be prepared to chase them for refunds regularly. I’m now filing complaints to Trading Standards, Citizens Advice, and escalating this legally. This level of customer treatment is shocking.

Date of experience: July 10, 2025

S

Sam

US

5 out of 5 stars

Quick help with prebooking

Contacted customer support via live chat to get help with a pre booking. Mikael was able to resend the barcode for my booking straight away. Great!

Date of experience: July 10, 2025

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