Napo Pet Insurance is a specialized insurance provider dedicated to offering coverage for pets, ensuring that pet owners have access to essential health services for their animals. The company focuses on providing comprehensive insurance plans that cater to a variety of pets, including dogs and cats, helping owners manage veterinary expenses with greater ease. By offering customizable plans, Napo Pet Insurance aims to meet the diverse needs of pet owners who seek reliable financial protection for their furry companions. Targeting pet owners who prioritize the health and well-being of their animals, Napo Pet Insurance provides a user-friendly platform for obtaining quotes and managing policies. The company emphasizes transparency in its offerings, allowing customers to make informed decisions about their pet insurance needs. With a focus on customer satisfaction, Napo Pet Insurance is committed to supporting pet owners in securing the best possible care for their beloved pets.
Napo Pet Insurance receives high praise from customers for its exceptional service and efficient claims process. Reviewers frequently highlight the helpfulness of the staff and the ease of resolving claims, often noting that claims are settled quickly, sometimes within 24 hours.
Many appreciate the personal touch in service, with positive experiences reported during video consultations with veterinarians. However, some customers express concerns regarding renewal fees, describing them as extortionate after having made multiple claims. Despite these complaints, the overall sentiment remains overwhelmingly positive, with many stating that Napo is the best pet insurance they have encountered. Overall, Napo Pet Insurance is viewed favorably, especially for its service and claim handling.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 4.7 | 12 |
| Sep 25 | 4.5 | 48 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I’ve been with Napo for a little over a year now and it’s by far the best pet insurance company I’ve found”
“The claim was easy to do and they paid out very quickly the second done by direct payment to the vet”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 60 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: Napo Pet Insurance is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 4.6).
60 reviews of Napo Pet Insurance. Filter by what matters to you.
Exemplary communication! Was informed in a friendly and professional way at all stages of claim process. Very easy to approach for help and guidance. I love the opportunity to have free online appointments with a vet if required. Was handy when Dillie was unwell out of hours.
I know how quick people are to criticise, so I thought that I would drop you an email to say thank you for the faultless service that I have received from you recently. The process of claiming for one of my beloved dogs after the shock diagnosis of a mast cell carcinoma and subsequent surgery was very straightforward and simplistic, and you dealt with the claims quickly and efficiently .
Bennie had his treatment today (he had his initial treatment two weeks ago and I paid his excess. To my absolute delight that claim was settled the same day. He had the cyst removed today, and now awaiting his biopsy and it has just been settled. I have never received such a fast turnaround -;you have a new customer for life. Thank you so much
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Absolutely incredible. I pay just under £45 a month for my year and half old mini dacshund which felt like a lot but is worth every penny. The support with any questions and access to a 24 hour vet via video call has been excellent. Dave recently had gastroenteritis for which the treatment set me back just under 3k. The vets set the claim off and I had to confirm the details with Napo - the claim was confirmed and accepted the very same day easing a whole load of my stress and worry once again. Thank you so much for your excellent service.
On the surface seems good however come renewal time it is horrific!! They have increased our renewal by 174% for a 1 year old puppy (we claimed once for gastro which wasn’t caused by anything long term just a bacteria!) - taking the cost to £167 PER MONTH. They blamed his breed and said it had “nothing to do with the claim” but when we took out the policy they knew his breed (mini dachshund) so why the insane increase. The increase amount is also suspiciously exactly the same amount as the claim we made? Steer well clear. UPDATE: Napo replied below but I also just got an email again just blaming his breed and age (1 year old mini dachshund) with a note that there is nothing they can do… there is just a 174% increase (which is an additional £106 per month)
Our experience with Napoleon has been nothing but positive! We have found the free FirstVet appointments to be incredibly helpful, and id be reluctant to insure with anyone else because of this feature. We have had more than 10 vet calls and a few calls with the behaviourist at firstvet and found each call to be invaluable. If we're on the fence as to whether to take our dog for a physical exam, this is our first port of call and always provides the reassurance and advice that we need.
So straightforward and stress free, especially after we used an emergency vet while on holiday, my Labrador had very painful eyes and we didn't know what was wrong, we had excellent service and our claim sorted within 24 hours, no issues at all. Highly recommended.
As a Veterinary Practice making a claim on behalf of a mutual client, the whole process from start to finish was Excellent! Registration onto the portal was simple, submitting a claim was easy, quick and settlement was made almost straight away. By far and away one of the best Pet Insurance companies I have dealt with.
Sadly my first claim was cremation costs for my 13 month old cat. Napo's emails have been so sensitive, kind and empathic. I was moved to tears, not only by their caring communications but when I received a pot plant and beautiful, personal condolence card from them. This is the first time I've ever taken out pet insurance. Napo were recommended to me by a friend who is a vet nurse and I'm glad I went with them. Thank you, all.
Napo are very quick to settle claims and keep you well informed of progress. We are very happy with them currently but my fear is inflation of renewal price due to claims, it seems this is where they trip up. Let's see
I can't believe how easy it was to process a claim! Absolutely gob smacked. No long forms, no back and forth. We have £4k worth of cover and claimed for some x-rays at over £500 and it was sorted within 2 days and money will be in within 5-7 days. Just brilliant! I will be recommending them to everyone!
Napo Pet Insurance is a specialized insurance provider dedicated to offering coverage for pets, ensuring that pet owners have access to essential health services for their animals. The company focuses on providing comprehensive insurance plans that cater to a variety of pets, including dogs and cats, helping owners manage veterinary expenses with greater ease. By offering customizable plans, Napo Pet Insurance aims to meet the diverse needs of pet owners who seek reliable financial protection for their furry companions. Targeting pet owners who prioritize the health and well-being of their animals, Napo Pet Insurance provides a user-friendly platform for obtaining quotes and managing policies. The company emphasizes transparency in its offerings, allowing customers to make informed decisions about their pet insurance needs. With a focus on customer satisfaction, Napo Pet Insurance is committed to supporting pet owners in securing the best possible care for their beloved pets.
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