Napo Pet Insurance
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Steer clear - 174% increase at renewal time
On the surface seems good however come renewal time it is horrific!! They have increased our renewal by 174% for a 1 year old puppy (we claimed once for gastro which wasn’t caused by anything long term just a bacteria!) - taking the cost to £167 PER MONTH. They blamed his breed and said it had “nothing to do with the claim” but when we took out the policy they knew his breed (mini dachshund) so why the insane increase. The increase amount is also suspiciously exactly the same amount as the claim we made? Steer well clear. UPDATE: Napo replied below but I also just got an email again just blaming his breed and age (1 year old mini dachshund) with a note that there is nothing they can do… there is just a 174% increase (which is an additional £106 per month)