Helpful
Everything was explained and the booking went smoothly. Thank you Pani.
3.7
Great
453 reviews
5-star
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Review summary
My Cruises has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Sariah was extremely bright
Sariah was extremely bright, cheerful, and helpful. She answered all of our questions easily and in detail. Nothing was a problem for her,and we have booked accordingly
We booked a Rhine River Cruise &…
We booked a Rhine River Cruise & Mediterranean ship trip package with My Cruises - June - July 25. As it was our first ship cruise plus a gift for our 10 Wedding Ann, we wanted a smooth,exciting trip. We made many enquiries with MC about getting access to Santuary Club on ship ( adult only area), Cons. advises both verbally & with email that we had this service. Great. Upon getting on ship, NO we didn't & there was no record that MC had checked with Ship. How disappointing for us , nothing could be done at that point. After contacting MC - very slow response. Was a misunderstanding. ! Not at all what the email advised us, So they completely mislead, and fobbed us off. Very poor staff training & attention to detail. BE VERY AWARE of this Company - they definitely aren't the cheapest, & consultants are poor quality . Very disappointing. 18.7.25 Booking No. MYC-71935 Pickering / McCracken There is a long email thread. You will see on your system Also upon consideration- it's seems like lies were told yo us. But Thankyou for responding
I had a million questions for Tyler and…
I had a million questions for Tyler and he could not have been more pleasant, courteous and professional. He made everything simple and seamless. Thank you so much Tyler. 10/10. A++++
Company details
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Contact info
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Website
www.mycruises.com.au
All reviews
453 total • Write a review
Showing 11 - 20 of 449 reviews
RH
Mike was an absolute gem to work with…
Mike was an absolute gem to work with in liaising our flights for our upcoming cruise. We're first time cruisers and have limited travel under our belts, he took the time to get to know us and worked with us back and forth to ensure we were super happy with all legs of our journey. No question was a silly one and Mike was super patient going back and forth until we were entirely happy. Thanks so much for such a great experience, we're really looking forward to our trip now!
Date of experience: July 10, 2025
RM
Tyler Boynton Exceptional
Tyler Boynton and previously Sasha were so informative and helpful. I have this week been dealing with Tyler he has been most patient, polite, respectful, courteous and productive in supplying emails promptly.
Date of experience: July 10, 2025
JB
Booking process was so easy
The agents I spoke to was very helpful and the booking process was easy. Both Sariah and Angela were great.
Date of experience: July 10, 2025
PG
Thanks for the booking.…
Keeping in touch with answers to my questions. And great cabin recommendations.
Date of experience: July 9, 2025
JW
Mediterranean Cruise and Blue Danube river cruise
I made a booking with My Cruises and was keen to be near our friends who booked earlier. They booked with Octavia Whittaker and when I rang to book, she was on the phone. The agent Pani Reti said he could handle the booking and ensure Octavia was made aware we had booked. That is exactly what he did, and Octavia has since called me back to confirm all the details. Both agents were very helpful, knowledgeable and professional. Pani answered my questions quickly and confidently. I have no reservations in recommending these agents to others. Well Done.
Date of experience: July 8, 2025
Kr
Kerry r
US
Well Packaged Adventures
We value the "packaging" aspect of the MyCruises deals. Transfers, flights and cruising all co-ordinated, with flexibility to alter arrangements to suit our plans. The agent Jason Stegmann has been very helpful, and also Temira Karcher.
Date of experience: July 8, 2025
M
Michelle
US
I would thoroughly and highly recommend…
I would thoroughly and highly recommend My Cruises. My experience with them being our first ever booking was amazing. The cruise was fantastic, although luckily I had a consultant Jamie Miller who advised me it was actually 3 back to back cruises, I asked to be in the same room for all 3 cruises which she organised. This made for a good experience as we didn't have to pack up and change rooms during our 3 weeks cruise. The flights were great times and omg the accommodation before our cruise in Athens was incredible, the roof top bar looked up to the acropolis. The accommodation after the cruise in Barcelona had an amazing roof top infinity pool and bar, even had complementary champagne on arrival. What a way to finish off an amazing holiday. We loved it so much and great value for money we have another cruise booked for next year.
Date of experience: July 7, 2025
KT
Tour to USA May 2025
Contacted MyCruises to discuss flying in early and staying later for our booked tour. Wanted to change fly in destination and add on extra accommodation in same hotels where tour begins and ends. Talked to Cat, who was extremely helpful and explained that this could easily be accommodated and made a reference in our file for when the flight and hotel bookings are made. Cat also explained the extra costs that may be incurred. With this all sorted, I am happy to pay our second deposit.
Date of experience: July 7, 2025
Ma
MyCruises deserves its reputation as up there with the best travel agencies.
I spoke with Jorden K. and Rebecca G. regarding our enquiry for a Japanese Cherry Blossom Cruise in March 2027. Both Cruise Consultants were very professional, helpful and knowledgeable. My calls were answered very quickly, considering I called and spoke with Jorden on the Saturday and Rebecca the following day, so both calls during the weekend. We have been using MyCruises for over five years now, and apart from the odd hiccup, they have been very good. Our first experience was on the aborted Indian Ocean cruise from Dubai to Cape Town in March 2020. Yes - just as Covid-19 broke out! That experience was extremely challenging, and MyCruises really weren't all that helpful at the time. But now, with the benefit of hindsight, they were as much in the dark as everyone else. Nobody knew what to do! It was really stressful when Emirates cancelled our home bound flight the day before we were due to come home, but that was beyond MyCruises control too. We survived it, and it was a blessing we got home safely and without Covid!
Date of experience: July 6, 2025
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