Helpful
Everything was explained and the booking went smoothly. Thank you Pani.
3.7
Great
453 reviews
5-star
4-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
My Cruises has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Sariah was extremely bright
Sariah was extremely bright, cheerful, and helpful. She answered all of our questions easily and in detail. Nothing was a problem for her,and we have booked accordingly
We booked a Rhine River Cruise &…
We booked a Rhine River Cruise & Mediterranean ship trip package with My Cruises - June - July 25. As it was our first ship cruise plus a gift for our 10 Wedding Ann, we wanted a smooth,exciting trip. We made many enquiries with MC about getting access to Santuary Club on ship ( adult only area), Cons. advises both verbally & with email that we had this service. Great. Upon getting on ship, NO we didn't & there was no record that MC had checked with Ship. How disappointing for us , nothing could be done at that point. After contacting MC - very slow response. Was a misunderstanding. ! Not at all what the email advised us, So they completely mislead, and fobbed us off. Very poor staff training & attention to detail. BE VERY AWARE of this Company - they definitely aren't the cheapest, & consultants are poor quality . Very disappointing. 18.7.25 Booking No. MYC-71935 Pickering / McCracken There is a long email thread. You will see on your system Also upon consideration- it's seems like lies were told yo us. But Thankyou for responding
I had a million questions for Tyler and…
I had a million questions for Tyler and he could not have been more pleasant, courteous and professional. He made everything simple and seamless. Thank you so much Tyler. 10/10. A++++
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.mycruises.com.au
All reviews
453 total • Write a review
Showing 21 - 30 of 449 reviews
M
Martyn
US
Despite Gabby's best efforts
Despite Gabby's best efforts, on four seperate occasions, clicking the PayPal link would not allow me to pay our second instalment. I tried using different browsers and different devices, but none worked. I did check PayPal was operational (several times). Ended up undertaking a money transfer.
Date of experience: July 5, 2025
JW
Helping me to change my booking
Helping me to change my booking, it was an outcome I had to request
Date of experience: July 5, 2025
PQ
Jacinta at My Cruises was a delight to…
Jacinta at My Cruises was a delight to talk to & she provided all of the information I required.
Date of experience: July 5, 2025
JW
This company is absolutely wonderful
This company is absolutely wonderful. All the staff especially Holly were great help and make everything easy. We trust you all and love the service you all give. Special thanks to Mike as well. Sorry if I have left anyone off my thank you. Have a great day everyone.
Date of experience: July 4, 2025
C
Colin
US
Never Assume
The package was advertised as Lisbon to Paris including flights, a cruise with NCL and hotel stays in Paris. Booking advice was that transfers were not included but I assumed that to mean before the start of the cruise and after the hotel stay in Paris. I did not anticipate having to organise our own transport for the more than two hour journey from where the cruise finished to where the hotel stays started. To me that does not make a package. Despite several phone and email contacts to try to get my point across the agents that I have spoken to have been adamant that this part of the journey was a transfer and is therefore not covered. To be honest what with that, assumptions about the cost of changing the flight times and getting an add on to the hotel stay; I have been left with a very negative view of this company. And that is even before I have done the holiday. I just felt the need to post a review so anyone thinking of doing a package really checks out the small print and does some research into what is actually provided and exactly the costs of itinerary changes. Just remember that when you read their Peace of Mind marketing where it says "My Cruises way, to create seamless cruise journeys, with every detail taken care of." - that is not necessarily always the case
Date of experience: July 4, 2025
MS
Kane answered my question without…
Kane answered my question without hesitation. Obviously knows his information.
Date of experience: July 2, 2025
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