Cocoon Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
“A truly personal service” is what they say in their website. I say ‘they’ but every time I have called them their answer service bureau picks up the call. I have not once spoken to an actual My Cocoon employee. Clearly this is a sham estate agent out to take your money and hide behind email and an answering service. I confidently expect this ‘firm’ to disappear very soon owing a lot of people a lot of money.
Not worth the effort or hassle. Much better platforms out there. Avoid if you can. I should have read the reviews before signing up.
Be warned Quicklister gives out your name, email address and phone number without consent. I probably got 1-200 enquiries and have been overwhelmed by hundreds of calls, text messages and emails from all enquirers and Quicklister. They say I can only delete my phone number so they have no concern for my safety or quality of service. My intention was to communicate only using the Quicklister messaging service which would have been manageable. So this is a brain dead robot sadly. They sent me a reference in which the applicant provided no evidence of income or savings and they accepted it from Vouch with no query. When I complained to Vouch they said Quicklister had accepted it so was responsible! The website is quite clunky and enquirers complained that they couldn't access it. It repeatedly replaces messages that I deleted from enquirers who didn't fulfil requirements. It didn't allow me to choose the deposit amount when I wanted to reduce it from 5 weeks to 1 months rent. This is a 9-5 low level service Monday to Friday.
We used Quicklister to market our property for nearly a year on rightmove. Very few viewings booked. No offers. There is no further active support from the estate agent. The fee is solely for use of their online tool to market your property. It is easy to use.
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Website
www.mycocoon.co.uk55 total • Write a review
Amira has been our Property Manager for almost a year now and it has always been a pleasure to deal with her. She is very efficient, knowledgeable, and very helpful. She is also a good communicator. In all, her service has been excellent.
Date of experience: January 15, 2021
I have been calling up trying to speak to someone about a letting property to get a few details and arrange a viewing for 2 weeks now. I have rang about 6 times and each time i am told i will recieve a call back the next day to discuss the property but this never happens. It still has not happened.
Date of experience: January 6, 2021
US
Good service with a flexible package.
Date of experience: December 3, 2020
A very efficient, easy and cost effective service. Very good.
Date of experience: November 17, 2020
Like many people who decide to sell their property we went to several of the large a Estate Agents. Some of their commission rates were incredibly high. We were therefore so lucky to be recommended. Very professional and friendly and very competitive with their commission rates. In the days of Rightmove the buyer is not walking the high street looking in estate agents windows. We had our house sold within 10 days at the asking price. After 27 years selling a home can be quite daunting but Cocoon helped guide us through the process and were very active in progressing the sale through to completion. Cortni McFadyen was our main contact and she was excellent. I would certainly recommend Cocoon.
Date of experience: October 13, 2020
Cocoon are great little independent estate agent, they are helpful and won't over charge you. As a landlord I dealt with Amira in property management a lot. She has always been helpful and responded to my queries in timely manner. She helped me resolve few issues, no problem. I would recommend Cocoon and Amira.
Date of experience: September 3, 2020
Very efficient service, great customer support and excellent communication. Edward was amazing rapidly finding me a suitable tenant, identifying potential problems and getting them resolved. I would highly recommend Cocoon Estate Agents, especially taking into consideration there competitive pricing. Elaine
Date of experience: August 17, 2020
I had previously been renting my house with a large well known high street brand but I wanted to change to a smaller independent team of dedicated professionals, and I was recommended to Cocoon by an old friend. I have found the team to be excellent and I know they are experts and I appreciate their approach and their advice and patience. Recently, and during one of the most turbulent times in History for many industries, Cortni helped me to find really nice tenants very quickly and it was a pleasure to work with her. I now want Cortni to work with all our rental properties and I would be happy to recommend Cocoon to friends and family.
Date of experience: July 24, 2020
