Cocoon Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
“A truly personal service” is what they say in their website. I say ‘they’ but every time I have called them their answer service bureau picks up the call. I have not once spoken to an actual My Cocoon employee. Clearly this is a sham estate agent out to take your money and hide behind email and an answering service. I confidently expect this ‘firm’ to disappear very soon owing a lot of people a lot of money.
Not worth the effort or hassle. Much better platforms out there. Avoid if you can. I should have read the reviews before signing up.
Be warned Quicklister gives out your name, email address and phone number without consent. I probably got 1-200 enquiries and have been overwhelmed by hundreds of calls, text messages and emails from all enquirers and Quicklister. They say I can only delete my phone number so they have no concern for my safety or quality of service. My intention was to communicate only using the Quicklister messaging service which would have been manageable. So this is a brain dead robot sadly. They sent me a reference in which the applicant provided no evidence of income or savings and they accepted it from Vouch with no query. When I complained to Vouch they said Quicklister had accepted it so was responsible! The website is quite clunky and enquirers complained that they couldn't access it. It repeatedly replaces messages that I deleted from enquirers who didn't fulfil requirements. It didn't allow me to choose the deposit amount when I wanted to reduce it from 5 weeks to 1 months rent. This is a 9-5 low level service Monday to Friday.
We used Quicklister to market our property for nearly a year on rightmove. Very few viewings booked. No offers. There is no further active support from the estate agent. The fee is solely for use of their online tool to market your property. It is easy to use.
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Website
www.mycocoon.co.uk55 total • Write a review
Brilliant service as per usual. Cortni is great.
Date of experience: July 2, 2021
Ed helped to get our purchase through in record time!
Date of experience: July 1, 2021
Ed possesses the rare quality of constantly looking out for your best interests whilst simultaneously ensuring that you see the bigger picture. He keeps you regularly informed of progress and goes above and beyond to overcome any issues that arise. Fees very reasonable, marketing excellent, and house was sold within days of being on the market. Highly recommended.
Date of experience: June 29, 2021
Fantastic! Very efficient service. We got an excellent response level, enquiries poured in so fast that we took our property off after 24 hours.
Date of experience: June 24, 2021
The Team at Cocoon have been fantastic. Amira in particular has been lovely to deal with throughout our tenancy. Quick to respond and readily available. Would highly recommended. Thanks again!
Date of experience: May 28, 2021
Edward and his team have been excellent in selling our property. Communication was spot on and we were updated throughout. They listed the property in October 2020 and it sold in February 2021. The fees are also incredibly reasonable. I wouldn't hesitate to recommend Cocoon to friends and family.
Date of experience: February 23, 2021
Amira is an excellent professional, very quick to resolve any issue and always provide perfect communication. Thank you!
Date of experience: January 22, 2021
