Cocoon Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
“A truly personal service” is what they say in their website. I say ‘they’ but every time I have called them their answer service bureau picks up the call. I have not once spoken to an actual My Cocoon employee. Clearly this is a sham estate agent out to take your money and hide behind email and an answering service. I confidently expect this ‘firm’ to disappear very soon owing a lot of people a lot of money.
Not worth the effort or hassle. Much better platforms out there. Avoid if you can. I should have read the reviews before signing up.
Be warned Quicklister gives out your name, email address and phone number without consent. I probably got 1-200 enquiries and have been overwhelmed by hundreds of calls, text messages and emails from all enquirers and Quicklister. They say I can only delete my phone number so they have no concern for my safety or quality of service. My intention was to communicate only using the Quicklister messaging service which would have been manageable. So this is a brain dead robot sadly. They sent me a reference in which the applicant provided no evidence of income or savings and they accepted it from Vouch with no query. When I complained to Vouch they said Quicklister had accepted it so was responsible! The website is quite clunky and enquirers complained that they couldn't access it. It repeatedly replaces messages that I deleted from enquirers who didn't fulfil requirements. It didn't allow me to choose the deposit amount when I wanted to reduce it from 5 weeks to 1 months rent. This is a 9-5 low level service Monday to Friday.
We used Quicklister to market our property for nearly a year on rightmove. Very few viewings booked. No offers. There is no further active support from the estate agent. The fee is solely for use of their online tool to market your property. It is easy to use.
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Website
www.mycocoon.co.uk55 total • Write a review
As a contractor working with Amira in property management is always a pleasure.She is very efficient, easy to communicate with, she gets the job done every time. Thanks Amira!
Date of experience: July 14, 2020
Working with Amira has always been a positive experience. She is efficient and communicates clearly, and ensures both parties are up to date with the correct information.
Date of experience: July 13, 2020
US
Cocoon (Kingston) has been helpful and extremely accommodating so far. I moved right before the start of the lockdown, and they helped me make my move as smooth as possible. Special thanks to Amira for efficiently handling my queries and concerns after my move.
Date of experience: July 10, 2020
Edward and his team are very friendly and efficient, thanks for your assistance. Jason Redman(Edinburgh)
Date of experience: July 3, 2020
Easy to use service, quick and efficient customer service. Very happy.
Date of experience: June 15, 2020
Extremely helpful, great price for an exceptional product and service.
Date of experience: June 5, 2020
Cocoon make it simple to sell a house
Date of experience: May 21, 2020
We were well looked after by Ed and the team, who kept us in the loop every step of the way. Highly recommended.
Date of experience: April 16, 2020
