Cocoon Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
“A truly personal service” is what they say in their website. I say ‘they’ but every time I have called them their answer service bureau picks up the call. I have not once spoken to an actual My Cocoon employee. Clearly this is a sham estate agent out to take your money and hide behind email and an answering service. I confidently expect this ‘firm’ to disappear very soon owing a lot of people a lot of money.
Not worth the effort or hassle. Much better platforms out there. Avoid if you can. I should have read the reviews before signing up.
Be warned Quicklister gives out your name, email address and phone number without consent. I probably got 1-200 enquiries and have been overwhelmed by hundreds of calls, text messages and emails from all enquirers and Quicklister. They say I can only delete my phone number so they have no concern for my safety or quality of service. My intention was to communicate only using the Quicklister messaging service which would have been manageable. So this is a brain dead robot sadly. They sent me a reference in which the applicant provided no evidence of income or savings and they accepted it from Vouch with no query. When I complained to Vouch they said Quicklister had accepted it so was responsible! The website is quite clunky and enquirers complained that they couldn't access it. It repeatedly replaces messages that I deleted from enquirers who didn't fulfil requirements. It didn't allow me to choose the deposit amount when I wanted to reduce it from 5 weeks to 1 months rent. This is a 9-5 low level service Monday to Friday.
We used Quicklister to market our property for nearly a year on rightmove. Very few viewings booked. No offers. There is no further active support from the estate agent. The fee is solely for use of their online tool to market your property. It is easy to use.
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Website
www.mycocoon.co.uk55 total • Write a review
Excellent service provided. If you are able to take photos, write a review of your property and are willing to conduct your own viewings this is unbeatable value in my opinion. Edward and team were helpful when I needed advice.
Date of experience: March 3, 2020
