Great week with great destinations
Great week with great destinations, drinks packages and entertainment
4.2
Great
1,000 reviews
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Review summary
MSC Cruises UK & Ireland receives consistently positive reviews. Customers particularly appreciate service and great value, though some mention concerns about poor quality and expensive.
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Based on reviews, created with AISee what reviewers are saying
Great holiday
Don’t believe the reviews about the grub
Wonderful cruise with superb staff.
Wonderful cruise with superb staff.
Doing all the right things except need…
Doing all the right things except need more cleaning in cabins and not cold food in the buffet
Company details
Information provided by various external sources
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Contact info
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Website
www.msccruises.co.uk
All reviews
1,000 total • Write a review
Showing 911 - 920 of 996 reviews
M
Matt
US
Awful first cruise
-Room not cleaned on arrival (after 3:00pm). Dirty floor & used cups. -Empty mini bar on arrival and even after phoning guest services asking it to be filled. ---Mini bar not filled all week despite phone call and in person at guest services. -Told mini bar included when purchasing but staff says not -Nowhere to sit for any activities held. Standing room only as there were so few activities. -All activities full as too many people and not enough to do -Tasteless food. Shocking bad food in marketplace despite lots of options. -Never enough space or seats in marketplace -Only 2 ping-pong tables so always in use -8:30pm shows all booked up immediately. 7:00 too early with 6:00 dinner and 10 too late so we generally missed the only decent 30min entertainment each night -Plugs too low make it hard for some devices to plug in -All towels removed one day and not replaced so could not shower after returning from a day excursion in port -Lerwick excursion a joke. Queued into theatre waited an hour then marched back out again. Waited an hour in the cold rain to get back to the ship. Priority all let on first. -Nothing to actually do during the day, especially in poor weather. -WiFi way too high and a rip off cost we refused to buy for kids -Ship hotspot patchy coverage -Nowhere to hang wet clothes -Couldn't connect to Bluetooth speaker -Ruined clothes from black tar / diesel particles from exhaust over Horizon deck -Few rip-off price stores on board -Over 5 photographers trying to attract you to overpriced photos every time you walk past -Argument over retuning a bracelet that broke the first time it was worn the next day -Receipt raffle not held in the advertised EFFY store so we missed it -Nothing to do each day and evening -Pushy store staff Update - The automated response from MSc clearly shows how little they care about customers bad experiences
Date of experience: June 30, 2025
DE
Fantastic from start to finish
Fantastic from start to finish Could not fault in any way
Date of experience: June 30, 2025
AB
Try MSC
First time on MSC, not knowing what to expect, and was impressed by everything in general.
Date of experience: June 30, 2025
MI
Great cruise ship
Great cruise ship. Friendly help full staff. great bars lovely food. Very clean and tidy 5 stars all round
Date of experience: June 30, 2025
PH
Is this the ultimate cruise experience?
Only some average meals spoilt the 5 star rating. But the overall experience was exceptional. The staff were amazing - nothing too much trouble. The setting is superb with stunning views in the bow location with extensive glazing. Excellent WiFi. Well appointed suites. You need never leave the Yacht Club for the whole cruise.
Date of experience: June 30, 2025
RW
Norwegian Fiords
Our Norwegian cruise experience was very positive; we enjoyed having the perks of Aurea and the premium drinks package
Date of experience: June 30, 2025
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