Review summary

MSC Cruises UK & Ireland receives consistently positive reviews. Customers particularly appreciate service and great value, though some mention concerns about poor quality and expensive.

Based on reviews, created with AI

See what reviewers are saying

J
Great week with great destinations

Great week with great destinations, drinks packages and entertainment

M
Great holiday

Don’t believe the reviews about the grub

Wonderful cruise with superb staff.

Wonderful cruise with superb staff.

Doing all the right things except need…

Doing all the right things except need more cleaning in cabins and not cold food in the buffet

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Showing 21 - 30 of 996 reviews
PB
5 out of 5 stars

We have enjoyed 5 cruises with MSC

We have enjoyed 5 cruises with MSC. 3 have been in Yacht club which is pure perfection, a little more expensive but well worth it. The cabins, food and shows are first class.

Date of experience: July 17, 2025

JM
5 out of 5 stars

Fabulous cruise, loved it all

This is our second cruise with MSC and this one was fabulous. From the staff who are extremely friendly and make you feel special to the food that seems to be constantly flowing. Loved the main dining and they have a separate gluten free menu. The cabin are big and the ship has everything on there. I had thd drinks and Internet package and both worth it. Will go again excellent value for money

Date of experience: July 17, 2025

N

NKe

US

5 out of 5 stars

A lovely experience for our first…

A lovely experience for our first family cruise

Date of experience: July 17, 2025

AP
2 out of 5 stars

Our 3rd time cruising with msc

Our 3rd time cruising with msc. And the worst of the 3. Overcrowded. The modern way seems to be to cram in as many passengers as possible at the expense of the passenger experience. Very different to our other 2 msc cruises.

Date of experience: July 17, 2025

LM
4 out of 5 stars

I love a good Cruise and MSC delivered…

I love a good Cruise and MSC delivered on both quality and quantity. Apart from one or two small negatives I would definitely sail with them again. The staff are fantastic. The food is good and there's always plenty to do on the ship. Smoothest ship I've been on thus far.

Date of experience: July 17, 2025

YG
2 out of 5 stars

Ship was far too busy with not enough…

Ship was far too busy with not enough helpful staff English a barrier fir quiet a lot if staff Not very happy staff

Date of experience: July 17, 2025

mc
5 out of 5 stars

Great ship very family friendly, staff wonderful nothing too much trouble

Great ship very family friendly, all staff wonderful nothing was to much trouble

Date of experience: July 17, 2025

AH
5 out of 5 stars

Great ship - Seascape

Our first time cruising and won't be our last. Seascape was beautiful and the staff were amazing.

Date of experience: July 17, 2025

MW
3 out of 5 stars

Family - 3 adults, 2 children

We were two families, 3 adults, 2 children, with a dinner set at 9.15pm! Requested change and never been contacted back, even with a message "sorry, not possible to do!". Gala Dinner, we arrived 9.25pm, staff were very unhappy and refuse us entry as "too late", even though one day before we were queening until 9.40pm! Stayed in a cabin on 5th floor, not possible to sleep until 2am at least as above us were commercial units (bars, restaurants, shops) open till late and a lot of noises were heard, first, from the people on holiday enjoying themselves, later, from the staff trying to sort things out / prepare for next day. All swimming pools with very very salty water, swimming goggles were needed even when in the water to splash and have some fun with children, forget to dive in!

Date of experience: July 17, 2025

NS
2 out of 5 stars

Food was terrible

Food was terrible. Too many children.

Date of experience: July 17, 2025

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