Great week with great destinations
Great week with great destinations, drinks packages and entertainment
4.2
Great
1,000 reviews
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Review summary
MSC Cruises UK & Ireland receives consistently positive reviews. Customers particularly appreciate service and great value, though some mention concerns about poor quality and expensive.
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Based on reviews, created with AISee what reviewers are saying
Great holiday
Don’t believe the reviews about the grub
Wonderful cruise with superb staff.
Wonderful cruise with superb staff.
Doing all the right things except need…
Doing all the right things except need more cleaning in cabins and not cold food in the buffet
Company details
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Website
www.msccruises.co.uk
All reviews
1,000 total • Write a review
Showing 111 - 120 of 996 reviews
G
Gaynor
US
No words just how amazing how they have been
The ship is amazing and staff were absolutely fabulous. Unfortunately my husband had a medical emergency and the medical staff were life savers, they did every medical procedures they could do so fast and then organised for him to be taken off by helicopter to the nearest hospital and also looked after myself as you can imagine I was so stressed, they could not do enough and I cannot thank the Doctors & medical team enough. Also the head quarters of MSC in Italy contacted my husband everyday in the hospital he was taken to, to check and see how he was doing after his heart attack which I think is amazing of them. Honestly MSC has been amazing and we had already booked with them again for 8 weeks time before we went on this cruise with them. I just hope my husband will be able to go to experience it and also thank the team on the virtuosa that looked after us.
Date of experience: July 14, 2025
GE
MSC World Europa
This was our 4th MSC cruise and was our least favourite. What we were unhappy about was: 1. Dinner service in the main dining room was not up to the standard we would expect. We were not shown to our table. My wife’s chair was not pulled out for her. Empty wine glasses were left on the table after new drinks were delivered. Soup bowl was left on the table and only removed when the main course arrived. 2. Pool bar. Unless you are 25 and wearing a bikini you have little chance of being served. I stood there for 15 minutes with about four people in front of me. However at least 3 women came to the bar after me and were served before me. I complained to the barman who just brushed it off. The server who walked around taking orders were excellent. 3. Dolce Vita Bar. Again, the barmen at this bar were poor. I was the only person at the bar and waited 5 minutes to be served whilst the barman stood around joking with each other. Twice I asked to be served. 4. We were delighted to be invited to the Speakeasy bar, however was disappointed to find that we had to pay for drinks even though we were on the Premium + drinks package. 5. SPA Area. We booked 2 x Spa ritual massages and although my massage was excellent and had all the treatments described as part of the massage, my wife did not. The massage was to include a hot stone massage, facial and head massage, all my wife received was a body massage. I took the up with the manager who was not overly helpful and just deducted the 10 euro difference between the two massages. This was not what we had booked and was a treat for my wife who was left very disappointed. What we liked: 1. Cabins were lovely and clean. 2. Entertainment was excellent. 3. Staff in the Masters of the sea, Fizz Champagne bar and the Coffee Shop on the promenade were excellent. 4. Ship was spotless 5. Food was good.
Date of experience: July 14, 2025
CJ
Always a fantastic time on the virtuosa…
Always a fantastic time on the virtuosa looking a bit tired in areas so hopefully all will be sorted in October
Date of experience: July 14, 2025
JR
MSC do it cruising the best
Food, service, attention to detail, cleanliness, helpful and friendly staff, extremely good value for money.
Date of experience: July 14, 2025
SM
just WOW go and relax and enjoy
just WOW go and relax and enjoy
Date of experience: July 14, 2025
RN
Definitely a fantastic experience
Definitely a fantastic experience
Date of experience: July 14, 2025
MM
. Disappointed with my last cruise with MSC Davina.
Disappointed with my last cruise with MSC, Davina. The food was disgusting in both the dinning room, Black Crab and the buffet. Yet two years ago it was good. I wouldn’t book again with them. .
Date of experience: July 14, 2025
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