Monarch Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
The water softener has been installed for 10 months. During that time there have been a couple of separate issues regarding it's operation reducing the softening quality. On both occasions Monarch have been very supportive and on both occasion have rectified the issue effectively with minimal fuss. Overall the unit is excellent and so is the service that I have received from Monarch.
Dom fixed the issue with my softener and gave a full explanation of what had caused the problem. Very happy with the service from Monarch, I highly recommend using this company.
Dom arrived on time was very polite and got on with the service I had book very knowledgeable working very cleanly did his tests all ok after his work thank you Dom
Dom turned up on time and diagnosed/replaced the faulty valve quickly. System back up and running in less than 15 minutes.
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www.monarchwater.co.uk412 total • Write a review
I inherited the water softener with the house and organised a service because I didn’t know its history. Just as well I did as the engineer patiently explained - the brine jet was all but blocked. The softener hadn’t been serviced in ten years. Thanks Monarch
Date of experience: May 13, 2022
Although our water softener arrived with a broken part. The team were quick to identify the bit that needed replacing and post it out to me - excellent communication and service. Thank you.
Date of experience: May 13, 2022
Very happy with Master HE water softener. Brilliant customer service. Definitely recommend it to everyone.
Date of experience: May 13, 2022
US
Had my Monarch water softener for 6 years. I took out an extra 3 years parts when I bought it, so 10 years parts guarantee. Unfortunately it started to overflow and then using excess salt. Called Monarch service dept. who were very helpful. Tried several fixes , but no good. Arranged for Engineer to call, Paul. He called 1 day before to arrange time and dutifully arrived on time. I was not present, but my wife was and reported that Paul was very polite and tidy in his work. He repaired the small problem within an hour and it has been perfect again ever since. Cost was well within modern skilled engineers rates and I am very happy.
Date of experience: May 6, 2022
We recently had a monarch water scaler system installed, while it is early days the system went in without a problem and seems simple to maintain and should help things like the washing machine last much longer not to mention keeping things like the shower clear of limescale for much longer to.
Date of experience: April 14, 2022
Completely satisfied with the installation of the softener by our installer, now in the garage out of site instead a big lump stuck outside in a weather proof box. The water appears to be softer than before & with microbore CH keeping the pipes free, also noticing the salt lasting a lot longer with a much more up to date device.
Date of experience: April 12, 2022
