MO
Monarch Water
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Excellent customer service.
Had my Monarch water softener for 6 years. I took out an extra 3 years parts when I bought it, so 10 years parts guarantee. Unfortunately it started to overflow and then using excess salt. Called Monarch service dept. who were very helpful. Tried several fixes , but no good. Arranged for Engineer to call, Paul. He called 1 day before to arrange time and dutifully arrived on time. I was not present, but my wife was and reported that Paul was very polite and tidy in his work. He repaired the small problem within an hour and it has been perfect again ever since. Cost was well within modern skilled engineers rates and I am very happy.