Monarch Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
The water softener has been installed for 10 months. During that time there have been a couple of separate issues regarding it's operation reducing the softening quality. On both occasions Monarch have been very supportive and on both occasion have rectified the issue effectively with minimal fuss. Overall the unit is excellent and so is the service that I have received from Monarch.
Dom fixed the issue with my softener and gave a full explanation of what had caused the problem. Very happy with the service from Monarch, I highly recommend using this company.
Dom arrived on time was very polite and got on with the service I had book very knowledgeable working very cleanly did his tests all ok after his work thank you Dom
Dom turned up on time and diagnosed/replaced the faulty valve quickly. System back up and running in less than 15 minutes.
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www.monarchwater.co.uk412 total • Write a review
Monarch were asked to replace one of their slightly aged water softeners in our house with their latest model. This was a simple job of uncoupling the existing unit and inserting the new. The cost quoted for the installation was over £200. On completion the engineer was unable to commission the unit because they don’t provide the dishwasher salt. Then he refused to remove the old unit saying that that was my responsibility. So I was left with a new but unusable machine with no salt and the now defunct machine. This is not what I expected for my money.
Date of experience: August 24, 2023
This review could have been 5 stars but for a manufacturing defect that made my "Midi HE" salt chamber repeatedly overflow. The Monarch service department responded quickly to my problem, but due to holiday and other commitments I had to defer the visit of Paul (Monarch Engineer) a couple of times. Paul found the problem within 20 minutes. The blue coloured resin chamber had not been fully tightened to the head assembly and had been allowing leaking water into the salt chamber. Paul said this is the first time he had experienced this manufacturing error. Two months on... and all is well. No scale anywhere on sinks, taps, shower trays, shower glass panels etc., etc! Initial set up is easy - especially if you are replacing an existing softener or have the plumbing ready.
Date of experience: August 21, 2023
US
Slight leak from bypass valve. Phoned Monarch and within 5 minutes a replacement was in the post - FoC. Brilliant company. Also Dave Fox in Broadstairs (try him if you're local), our plumber, agreed to change the old for the new for us. Well done all.
Date of experience: August 21, 2023
Good service and softener now working ok.
Date of experience: August 21, 2023
Very effective replacement for a previous water softener. Does exactly what it says it will do, and does it very well. We are very pleased with our purchase.
Date of experience: August 20, 2023
This product was supposed to descale water for a house with two bathrooms and a family ,it does not work our kettle still needs descaling every week because the water is still very hard. 3 hundred pounds wasted !!
Date of experience: August 19, 2023
