MO
Monarch Water
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No warning given of service limitations
Monarch were asked to replace one of their slightly aged water softeners in our house with their latest model. This was a simple job of uncoupling the existing unit and inserting the new. The cost quoted for the installation was over £200. On completion the engineer was unable to commission the unit because they don’t provide the dishwasher salt. Then he refused to remove the old unit saying that that was my responsibility. So I was left with a new but unusable machine with no salt and the now defunct machine. This is not what I expected for my money.