Monarch Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
The water softener has been installed for 10 months. During that time there have been a couple of separate issues regarding it's operation reducing the softening quality. On both occasions Monarch have been very supportive and on both occasion have rectified the issue effectively with minimal fuss. Overall the unit is excellent and so is the service that I have received from Monarch.
Dom fixed the issue with my softener and gave a full explanation of what had caused the problem. Very happy with the service from Monarch, I highly recommend using this company.
Dom arrived on time was very polite and got on with the service I had book very knowledgeable working very cleanly did his tests all ok after his work thank you Dom
Dom turned up on time and diagnosed/replaced the faulty valve quickly. System back up and running in less than 15 minutes.
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www.monarchwater.co.uk412 total • Write a review
Arrive on time and done the quickly with no problems
Date of experience: August 19, 2023
Quality products at very competitive prices. I bought the Monach Master Water Softner after 6 six years of deliberating. My only regret is that I didn't buy one sooner. The change it has made to my skin, hair and not to mention saving money on cleaning products to remove limescale from my shower, makes this product a must for all households in hard water areas. A real game changer!
Date of experience: August 18, 2023
US
Amazed at the difference that was made by having the water filter. It’s very compact, fitting in a dead space under our kitchen sink. Very easy to top up with salt. We are supplied by Thames Water and the supply was extremely hard, leading to massive buildup of limescale. It was impressive how quickly the water filter resolved the problem. Our only regret is that we didn’t have it installed years ago! Also, we contacted the company’s customer support with a query - this was answered quickly and we received great advice.
Date of experience: August 18, 2023
Really impressed with our Monarch Water Softner. We live in a very hard water area but since having the water softner unit installed our shower screens, taps and kettle have been easier to clean! Highly recommended them!
Date of experience: August 18, 2023
This water softening system works well, but it's difficult to know when you have to put more salt into the dispenser as there is no alarm or app.
Date of experience: August 18, 2023
Compact easy to fit and simple to set up. Supplied plumbing kit and valve is superb . No trip to the plumbers to buy lots of additional fittings . Has run faultlessly since I installed it a number of months ago producing lovely soft water to the entire house . Fitted myself without any problems
Date of experience: August 18, 2023
Works perfectly, no more limescale, nothing more to add.
Date of experience: August 18, 2023
US
The Softener was well packed so it suffered no damage in transit and everything was present when unpacked by our plumber. The installation went smoothly and the instructions on how to set up and commission the Softener were clear and understandable. Now it is working the water feels softer than it did previously before the old unit was removed as part of a complete kitchen refit.
Date of experience: August 18, 2023
