Monarch Water
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Five Stars had it not been for a manufacturer fault
This review could have been 5 stars but for a manufacturing defect that made my "Midi HE" salt chamber repeatedly overflow. The Monarch service department responded quickly to my problem, but due to holiday and other commitments I had to defer the visit of Paul (Monarch Engineer) a couple of times. Paul found the problem within 20 minutes. The blue coloured resin chamber had not been fully tightened to the head assembly and had been allowing leaking water into the salt chamber. Paul said this is the first time he had experienced this manufacturing error. Two months on... and all is well. No scale anywhere on sinks, taps, shower trays, shower glass panels etc., etc! Initial set up is easy - especially if you are replacing an existing softener or have the plumbing ready.